Business ProfileforPlanet Fitness (San Dimas)

When the shut down of our economy occurred, I never cancelled the membership. Online yoga? No thanks! I was just faithful to the club and supported it for the sake of our economy. When I added a son on to a membership, I got nothing but headache. My son tore an ACL, MCL, PCL and I tried to suspend his membership. Every time I went in to discuss it, I got a different story. 'You'll need a Note from physical therapist, MRI, Official diagnosis from the MD, Letter from the MD,' they said. They just kept moving the "goal posts." They completely disregarded the fact that it is his protected health information (PHI) No matter what I did, it didn't work, so I paid monthly dues for my, and my son's memberships. When a credit card was hacked, we found out we owed for a few months back pay. I was willing to pay it, but it was waved. They said, we will just start a new membership for your son. New annual dues, billed for two months (him still in physical therapy). When he did try to use it, he was denied entry, because of "back-pay" owed. I went in to discuss that I am paying a membership we can't even use. The manager assured me everything was handled. Her subordinate just mockingly nodded as I suggested I have been in numerous times and it is "not handled." I was assured they were competent and it was handled. I canceled, after my son went in to workout, and was again denied. But they have no problem attaching a credit card. They do not train their managers. There are no clear policies or procedures. A customer is never right. Their corporation has less than a 1.5 star rating. Cute commercials, but run!