ComplaintsforSpectrum Eyecare Optometry Inc
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Complaint Details
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Initial Complaint
02/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Had eye exam and ordered prescription glasses from Spectrum Eyecare. Found frames that were covered by my insurance but wanted better lenses, so paid cash for them ($188.00). The person who ordered my lenses told me that the lenses would not magnify my eyes and the lenses were a polymer that would be thinner than my current lenses. I ordered in good faith of both lenses and prescription. 3 weeks later went to pick up glasses. My vision was distorted and I felt that the prescription was not correct. Also, the lenses were thick and curved outward to magnify my eyes. I told them that I could not see correctly and that the lenses were not what I ordered or was promised. They told me I would have to pay another $134.00 to get the lenses I wanted. I told then that's what I ordered. They refused a full refund. I feel this was a bait and switch situation.Business response
04/11/2022
Business Response /* (1000, 5, 2022/03/24) */ Contact Name and Title: *************, Manager Contact Phone: ************ Contact Email:************************************* On 01/13/2022, our optician worked with the patient to order her glasses and informed her that if she wanted thinner lenses it would be $188, and if she wanted the thinnest it would be $322. She chose to go with the $188 option. Upon picking up the glasses on 02/04/2022 the patient was unhappy with the thickness and appearance of her eyes in the lenses and stated she could not see. She refused to take the glasses and wanted a refund. Our staff let her know that we'd have to have the doctor/owner approve the refund. On Monday, 02/07/2022, our staff called her and let her know we can refund her the $188 she paid for the glasses. She came in on 02/07/2022, received the refund and signed the refund slip. No further action needs to be taken.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.