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ComplaintsforSonrise Pool And Spa's
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We hired ***** on June 20, 2022. He opened the job and did removal of the water and tiles around our pool. On June 27, 2022 he was supposed to show up to continue work He then said he would go the following day and did not show up. Wednesday he finally answered the phone and said that his workers truck broke down and that is why no one showed up, but not to worry because he would be there Thursday at 1pm to continue work. We called him the day of to confirm that he was going and he said yes. It is now Thursday at 2:39pm and he has blocked all of our numbers and did not show u(p. Stay away from him, all he is is unprofessional and a liar.Business response
07/29/2022
Business Response /* (1000, 9, 2022/07/27) */ The complaint is unfounded. This company hired me as a subcontractor to replaster a pool and spa for ********** couple. The company took advantage of the couple by charging them double the amount ($14000) to replaster a pool/spa 113 LF. They also promise to have the job completed on a certain date prior to hiring me which made the customer very angry. We completed the plastering for the couple one day later. They are very happy with the work but are very angry with ********************************************************* Please contact me for the customers info. They will be happy to advise you to stay away from this company. Consumer Response /* (2000, 10, 2022/07/25) */ This issue has been resolvedInitial Complaint
01/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This contractor failed to complete the contracted job, caused damages and refuses to make repairs or resolve unfinished issues. When confronted, this contractor placed a mechanics lien on my home claiming nonpayment by me. I have paid *********** of a ********** job.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.