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ComplaintsforSanders Towing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This incident took place in the ************** vehicle was towed by this company on Saturday, March 16 at approximately 2:50 AM. My vehicle was picked up from the company on Saturday, March 16th at approximately 9:45 AM.When my vehicle was picked up, I immediately noticed scratches at both sides on the doors. I notified the tow truck driver who returned my vehicle to me. He informed me that he will attempt to call the driver who towed my car just a few hour previous. He was unable to reach the driver and encouraged me to reach out to the lot manager the following week day. I spoke to the manager, ****, who denied my claim and told me there was nothing that could be done. I informed him of the fact that I had photographs of when I picked up my vehicle inside of his tow yard. **** informed me that he also had photographs of when he initially picked up my vehicle. However, the manager refused to share these photographs with me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.