ComplaintsforNCVA (Northern California Volleyball Association)
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Complaint Details
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Initial Complaint
12/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I reached out to this organization via email on *ov. 14 to dispute a bill that I had received. When I emailed *CC, I made a typographical error in the email address. I was trying to reach *CC - the ***************************** - regarding a debt it was trying to collect. Instead, I accidentally reached a different *CC - the Northern California Volleyball Association. Instead of telling me that I had the incorrect contact information, the * Calif Volleyball Assoc representative ****************** acted on its behalf and answered several emails regarding this bill. On *ov. 14 and *ov. 30 ****** informed me about disputing this particular bill, bank issuance of a rebuttal, filing with their bank Chase to issue a refund and etc. ****** was acting on behalf of the volleyball association for my issue which was completely unrelated. After I asked for clarification on this issue - twice- I finally received an email from ****** saying that this was an error and questioned how the email address was attained.This is a terrible thing to do - acting on behalf of a company and bank accounts that were not related to my case. This correspondence was cc'd with multiple representatives from the association - *************************, *********************************, and ***************************, plus ******. *one of them actually read my information and informed me that I had contacted the incorrect agency until multiple emails were sent over the course of the past ****************************************************************** writing that they will destroy any confidential information, including my bank and billing information. And that this was done in error.Initial Complaint
11/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Weve notified verbal and written cancel requests due to this Volleyball club integrity issues and my daughter decided she did not want to take a chance at this year with this club in fear of another year like last years pay to play scenarios. While we do not have copies of the verbal cancellations we have the most recent Text and emails. *********************** discussed with ***************************** Club Director at ************ ******* wanted additional answers that ***** informed her she would have to get from ******************. ******* stated she would call **** and **** has not received a call to date. **** attempted to contact ******* and ************************* @ ************ multiple times leaving voice messages and emails to both with no response to date. We would like a refund as the program doesnt start until after Thanksgiving and weve given enough notifications to cancel. 11/1 361.50, 10/01 361.50 and 9/15 722.00 for a total of ******* refund needed to satisfy this complaint.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.