![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPact Insurance
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/07/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I was with pact insurance for over 2 years and they decided to cancel my insurance without any notice, and despite me always paying my payment on time and Ive been driving for 3 days without insurance because they never informed me that they cancelled my policy for some unknown reason. They say my policy ended but I never was notified of this in the past 6 months or even year so Im not sure what to say or do but this is ridiculous. What if I was involved in an accident, and screwed over because of their wrong doing?Initial Complaint
04/26/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Pact Insurance scammed me by telling me I had full coverage when I didnt have collision or comprehensive coverage. I now owe thousands of dollars. Theyre now saying they dont even issue policies in **** starting next month which is incredibly suspicious.Initial Complaint
04/20/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Pact insurance is acting in bad faith by not fulfilling their end of our contract. I got into a car accident and they arent responding about the claim. Without assistance I will lose my ability to make income and pay my bills. They are purposely destroying my life to avoid paying me what is owed to me as a customer.Initial Complaint
08/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was in an accident with someone who has their insurance. It was their fault which they admitted. I filed a claim which took forever for them to agree to pay me. The amount the said was way lower than should be so I got an estimate by my local body shop. I sent them the estimate. After a couple more weeks they said they would pay it out. They finally said a check was in the mail when I got the check it was for the lower amount which Wont cover damages. Even when I talk to them they just lie and say they will fix it and never do.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.