ComplaintsforInternational Sport Motors

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got my **** ***************** on 07/22/22. My car had been at International Sport Motors since 02/01/22. O7/22/22 when I arrived home I discovered that the drivers side look is broken and my Radio/cassette was stolen. I informed *****************************, the companys Vice President, he also the person I have directly communicated with in repaired of my car.07/25/22 I brought my car back to *******. 07/28/22 he had the doors lock fixed, removed the spray paint on the rim of rear window, but he didnt has the scratch touch up as he promised.07/29/22 I discovered there is a gap between the top of the hood and the front bumper; the drivers door making a drooping sound when opened; the drivers side of rear bumper is loose; the paint that was painted is cracking, and a crack on the dashboard caused by the heat and sun for parked my car on the street behide their shop for long periods of time. My car also got tickets.08/01/22 I asked ******* that can I bring my car in for him to has all the problems with repair fix. But he saidyou have your car, Im not going to take your car in then hanged up the phone.Since ******* refused to re-repair all the mistakes. I brought my car to the Auto City Repair to get an estimate for re-repair all the damages that caused by International Sport Repair.07/18/22 even through ******* told me that the small part of exterior of my car is not arrives, he insisted that I pickup my car on 07/18/22. I told him I will pick up my car when is completely repaired. He threatened that he will put the lien on my car if I dont. I told him he doesnt has the right to does it. When he finished with the repair, I will come for my car and pay him in full for repair.I tried to work with ******* about re-repair of my car, but he didnt respond. I also send a letter to them on 08/23/22. I also send them the estimate to re-repair from Auto City Repair shop. I including the copy to your office too.

  

  Business response

  09/12/2022

  I would like to address each of the consumers concerns:
  
  
  In regards to the driver's door lock:  Post repair completion and release of the vehicle to the owner, the consumer informed me her vehicle was broken into.  She stated the driver's door lock was not working and her vehicle was broken into and her radio was stolen.  Although it was not conclusive that the error was due to the scope of work my facility performed, I gave the benefit of the doubt and attempted to resolve consumers' issue by offering to replace the resulting damage of the drivers door lock which was the stolen stereo.  My facility also resolved the damaged driver's door lock which could have been tampered with after the vehicle owner picked it up but again, I wanted to do right by the customer.  The consumer provided me with a quote to replace her radio from a reputable vendor in which I agreed to pay directly for their service.  The consumer refused and demanded cash.  My offer still stands for my facility to pay for the alleged resulting damage caused with a like, kind quality replacement stereo to a vendor to prove services were rendered.  I do not wish to pay cash value for this consumers radio
  
  In regards to the touch up:  To the best of my knowledge, as a courtesy with no fee charged to the consumer, my facility touched up the paint on the requested areas of the consumer's vehicle with a brush.  I was under the impression that this was performed and the consumer was satisfied with this.  The touch up I agreed to perform was unrelated to any of the scope of work billed for and was done complimentary.
  
  
  In regards to the body repair issues:  Consumer states there is a gap between the top of the hood and the front bumper:  The repair on the drivers side fender we performed was under the headlamp.  We simply applied a clear coat on the hood.  No body repairs we performed on the hood.  The bumper is an independent unit than the fender and hood and would affect the gaps referenced.  
  
  
  In regards to the door, we did not perform any repairs other than de-trimming the door units for access to apply a clear coat.  The only units which were removed were the door belt molding, mirror, handle and interior trim panel.  These are all cosmetix external units on the door assembly.  The complaint of the door drooping would have had to be pre-existing.  The only way this could have been related is if we performed metal repair to the door or if we replaced the door,  This is the reason why I declined to warranty this complaint.  The vehicle is 36 years old and has been poorly maintained throughout its life cycle.  The entire vehicle has significant body and mechanical damage which my facility has noted and documented.
  
  
  In regards to the crack in the dashboard:  Again, this is a 36 year old, poorly maintained vehicle.  The crack on the dashboard is clearly wear and tear.  The type of crack is very common as a result of long term sun exposure.  This type of crack takes years to form.  The consumer's vehicle was stored inside most of its stay at my facility and would be physically impossible for this type of damage to have occurred in the timeframe in which this vehicle was in my possession.
  
  
  In regards to the paint cracking:  I am not aware of the paint cracking issue.  I would need further support for this claim.  My facility offers a warranty on the paint scope of work.  If in fact the paint is cracking due to my workmanship, I would certainly consider warranting.
  
  
  In regards to the rear bumper being loose:  We had no involvement in the rear of the vehicle.  This damage was determined unrelated prior damage.
  
  
  
  In regards to the parking ticket:  I paid the parking ticket which occurred at my facility in a timely manner.
  
  
  My position is that I will warranty any issues related to the scope of the repairs billed for.  Most of these items are unrelated to the work I performed.  I have attached the final bill for reference of scope of work.  I am willing to work with the consumer to resolve any disputes amicably but I am not willing to address any issues not related or supported by the consumer.  Besides a verbal description, the consumer could not demonstrate these issues were related to the work I performed.  Please reach out to me directly if there is any more support I can show to resolve this matter.
  

  Customer response

  09/13/2022

  Dear Mr.*****,

  I respond to *********************** claim that the problems with repaired with my ***************** are incorrect.

  
  I bought this car in 2015 from a dealership in ******, **.  The car was running good until It stalled. I have it towed to International Sport Motor to have the stalled fix around late September 2021. The shop owner didnt fix the stalled problem. Instead they ran a whole list of issues and recommendations. Some of its I have to check Agreed or Decline. I checked some of it because I thought its related to stalled problems. 

  
  In December 02rd I got involved in a auto accident. My car was towed to International Sport Motors to repair the body damaged from the accident. After more than 6 months my car was in ******** shop. Twice I asked ******* when he will have my car fix. Both times he said his shop still busy, then in late April 2022, he said okay, I will have your car fix in May. I didnt hear from *******, 07/14/22 I came to their shop, ******* again said his shop still busy. I told him I needed my car back by 09/20/22.

  
  09/18/22 ******* called me and said that my car is ready to be pick up, only small piece of exterior missing, will be install once he received it. I said that in that case I will pick up my car when it completely repaired. ******* said if you dont pick up your car on 09/18/22 I will put a lien on your caryou dont want that do you?. I told him he has no right to do it.

  
  His office worker called me three days on the road, also left message that for me to pick up my car on 09/22/22 and asked me to pay for repairs before. I told her she doesnt needed to called me continuously like that. I know that I must pay for the repair before they release my car.

  
  09/22/22 I came to their shop around 4:45pm with a friend to get my car. My car was delivered to their entrance. As soon as I arrived to my shop, I tried to lock my car, but the lock was loose, cant lock. Their shop was closed by then. I emailed to ******* let him knows about the lock and missing of my car radio/cassette player. ******* told me to get an estimate for the radio/cassette player and he will pays for it.

  After I send him the estimate, he called the shop to confirm. Then he said he will pays directly to the shop, and that he had checked with other shops that cheaper. If he pays to my I might bring my car to cheaper place and that will be unfair to him. I told him it that my property, and that he should pay to me.

  
  Even that my car is **** model. It has no body damages prior to the accident happened on 12/02/21. I kept my car mostly in closed garages. If I parked out I will covered it.

  
  The cracks on the dashboard happened when my car was parked outside by their shop, where it exposed to extreme heat in that area. Yet, its a classic car. It needs to be protect from the sun and heat for long period.

  ******************* convinced that during more than 6 months my car was in his processing, they just appended that they just parked my car on the street behide their shop just for that day.

  
  ******* also claimed that he only put clear coat on the drivers door, beside that they didnt do anything else with the door. After they fixed the lock on the drivers side, they damaged the interior panel of the door. All other thing you see on the estimate from the City Auto Repair are related to badly repair job by the International Sport Motors.

  
  I included 2 pictures, one from after the collision. One after International Sport Motors repaired of the door.

  
  Anything more you need from me to proof the point. Please let me know. 

  
  Thank you

  
  *****************

  

  Business response

  09/14/2022

  I wrote my responses directly under each statement of the consumer.  Please review and let me know if there is anything further needed on my end.  Thank you

   

  Dear Mr.*****,
  I respond to *********************** claim that the problems with repaired with my ***************** are incorrect.
  
  I bought this car in 2015 from a dealership in ******, **.  The car was running good until It stalled. I have it towed to International Sport Motor to have the stalled fix around late September 2021. The shop owner didnt fix the stalled problem. Instead they ran a whole list of issues and recommendations. Some of its I have to check Agreed or Decline. I checked some of it because I thought its related to stalled problems. 
  
  These consumers complaints are unclear and not supported.  This consumers complaint appeared to be related to the collision repair we performed and I have addressed in my last correspondence,This complaint is in regards to regular maintenance issues this consumers vehicle had.  My facility performed an inspection, presented consumer with inspection results and estimates.  Consumer declined recommended work.  International Sport Motors cannot be responsible for declined repairs nearly two years ago.  Again, unclear as to what the complaint is.  Is there a specific issue with the mechanical work we performed that relates to our workmanship?  Please clarify further.
  
  In December 02rd I got involved in a auto accident. My car was towed to International Sport Motors to repair the body damaged from the accident. After more than 6 months my car was in ******** shop. Twice I asked ******* when he will have my car fix. Both times he said his shop still busy, then in late April 2022, he said okay, I will have your car fix in May. I didnt hear from *******,07/14/22 I came to their shop, ******* again said his shop still busy. I told him I needed my car back by 09/20/22.
  
  This vehicle was towed to my facility by another facility after it was involved in an accident.  The shop where it was originally towed to asked if we can take on this repair due to the age of the vehicle and their capacity issue.  I reluctantly agreed to take on this repair just because we had worked with this consumer in the past. 
  
  09/18/22 ******* called me and said that my car is ready to be pick up, only small piece of exterior missing, will be install once he received it. I said that in that case I will pick up my car when it completely repaired. ******* said if you dont pick up your car on 09/18/22 I will put a lien on your caryou dont want that do you?. I told him he has no right to do it.
  
  Note:  The date of this statement 9/18/22 is incorrect.  This date has not yet occurred.  The vehicle owner stated that after a certain date, if the vehicle was not ready to pick up she would be out of the country for a month.  I was not willing to house the vehicle for that long as I did not have the space and given the behavior of the consumer, did not want to risk any further liability with the vehicle.  I did obtain and install the missing part in time as it was still a challenge to get the consumer to collect the vehicle. 
  
  His office worker called me three days on the road, also left message that for me to pick up my car on 09/22/22 and asked me to pay for repairs before. I told her she doesnt needed to called me continuously like that. I know that I must pay for the repair before they release my car.
  
  Note:  The date of this statement 9/22/22 is incorrect.  This date has not yet occurred.  It is standard practice that either an insurance company or a consumer sign over the insurance check to the facility in order for the facility to pay for parts labor and materials for the repair.  In this particular case since the vehicle started at another facility, the owner of the vehicle was issued the check for repairs.  The consumer refused to pay for the preliminary portion of repairs issued from the insurance company.  I had my office follow up with the consumer to make them aware they are responsible for this.  The consumer was made aware several times of this standard practice but still refused to pay until the vehicle was returned which I conceded to.
  
  
  09/22/22 I came to their shop around 4:45pm with a friend to get my car. My car was delivered to their entrance. As soon as I arrived to my shop, I tried to lock my car, but the lock was loose, cant lock. Their shop was closed by then. I emailed to ******* let him knows about the lock and missing of my car radio/cassette player. ******* told me to get an estimate for the radio/cassette player and he will pays for it.
  After I send him the estimate, he called the shop to confirm. Then he said he will pays directly to the shop, and that he had checked with other shops that cheaper. If he pays to my I might bring my car to cheaper place and that will be unfair to him. I told him it that my property, and that he should pay to me.
  
  9/22/22 is incorrect.  This date has not yet occurred.  It is very possible that the door lock was already broken prior to being in my facility.  Due to the nature of this customer and the interactions thusfar, I felt a benefit of the doubt concession would be the right thing to do in a customer service perspective.  The consumer claimed her radio was stolen due to the handle not being installed properly.  I agreed to repair the handle lock and pay for her radio after she obtained an estimate.  I agreed to pay the vendor directly for her radio but the consumer demanded cash.  This is where we did not come to an agreement.
  
  Even that my car is **** model. It has no body damages prior to the accident happened on 12/02/21. I kept my car mostly in closed garages. If I parked out I will covered it.
  
  The cracks on the dashboard happened when my car was parked outside by their shop,where it exposed to extreme heat in that area. Yet, its a classic car. It needs to be protect from the sun and heat for long period.
  ******************* convinced that during more than 6 months my car was in his processing,they just appended that they just parked my car on the street behide their shop just for that day.
  
  ******* also claimed that he only put clear coat on the drivers door, beside that they didnt do anything else with the door. After they fixed the lock on the drivers side, they damaged the interior panel of the door. All other thing you see on the estimate from the City Auto Repair are related to badly repair job by the International Sport Motors.
  
  I was never made aware of damage to the interior trim panel.
  
  I included 2 pictures, one from after the collision. One after International Sport Motors repaired of the door.
  
  Anything more you need from me to proof the point. Please let me know. 
  
  Thank you
  
  *****************

  
  

  Customer response

  09/19/2022

   
  Complaint: 17794348
  
  I am rejecting this response because: what ******* claimed is incorrect. I have voice mail and email to proof it. 
  

  ******* said that he was not please with my attitude. I came asked him when he will able to have my car fix. He twice told me they still very busy. I was always nice and polite. What he claimed about payment is not true. His office person called me three time prior 09/22/22 said that she wanted to remind me that I have to pay with credit card or cashier check, and also said they will appreciated if I can them then.

   

  as for the interior of the door that I found out when I showed my car to the inspector. Since ******* told me that my car needs to replace the fan blade and moto mounts that I shall have it fix. Therefore I just parking my car until I find Parts and mechanic to fix it. Because of the year of my car and very limited company working with my car because hard to find the parts.
  
  Sincerely,
  
  *****************

  

  Business response

  09/22/2022

  This is my last correspondence to this matter.  This consumer filed a complaint with the ****** of ********** Repair with these claims.  They have conducted an investigation and review of this complaint and determined my facility was in compliance with all complaints against my facility.  At this point, I am unclear as to what this consumer is seeking.  I am happy to be transparent with my work and documentation here.  If there is anything further needed from me to close this complaint, please let me know. 
  
  Thank you,
  
  *******

  Customer response

  09/23/2022

   
  Complaint: 17794348
  
  I am rejecting this response because: *************************** denied all their wrong doing with repaired of my car. I dont belived in anyway and forms that this company will hired any auto body that performed such a horrible job of repairing. It seemed to me that was deliberately done with ******* approved. I had no attitude toward him as he claimed in the prior message. I was always polite when I talked to him. He said whatever he wanted. I have proofs of my claim.

   

  Thank you
  
  Sincerely,
  
  *****************

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