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          Additional Information

          Not BBB accredited

          Wells Fargo

          View full profile

          This is a multi-location business.

          Find a Location

          Wells Fargo has 4568 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Headquarters
            1 Montgomery St 2nd Fl, San Francisco, CA 94104-4505
            BBB File Opened:
            11/9/1978
            Years in Business:
            172
            Business Started:
            1/1/1852
            Business Started Locally:
            1/1/1852
            Business Incorporated:
            4/14/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 1512 for this business, issued by Department of Business Oversight

            These agencies may include:

            Department of Business Oversight

            1515 K Street, Suite 200

            Sacramento CA 95814

            (866) 275-2677

            http://www.dbo.ca.gov/About_DBO/contact_us.asp

            BBB records show a license number of 1512 for this business, issued by Department of Business Oversight

            These agencies may include:

            Department of Business Oversight

            1515 K Street, Suite 200

            Sacramento CA 95814

            (866) 275-2677

            http://www.dbo.ca.gov/About_DBO/contact_us.asp

            Type of Entity:
            Corporation
            Number of Employees:
            275000
            Alternate Business Name
            • Wells Fargo Dealer Services
            • Wells Fargo Guard Services
            • Wells Fargo Bank
            • Wells Fargo Card Services
            • Wells Fargo Financial
            • Wachovia
            • Wells Fargo Insurance
            • Wells Fargo Merchant Services
            Business Management
            • Mr. Scott Sorge, Complaint Manager
            Contact Information

            Customer Contact

            • Mr. Scott Sorge, Complaint Manager
            Additional Contact Information

            Fax Numbers

            • (415) 975-7745
              Primary Fax

            Phone Numbers

            Additional Business Information
            Government Actions
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            CFPB vs Wells Fargo (File No: 2022-CFPB-0011)

            On December 20, 2022, Wells Fargo Bank agreed to settle allegations (File No: 2022-CFPB-0011) brought against the company by the Consumer Financial Protection Bureau (CFPB).

             

            The enforcement action taken by CFPB, stems from allegations that Wells Fargo Bank caused the repossession of vehicles due to the systematic failure of servicing their automobile loans, caused homes to go into foreclosure due to the improper denial of thousands of mortgage loan modifications,  overdraft fees charged to consumers despite having enough money in their account to cover the transaction at the time the bank authorized it and froze more than a million accounts based on faulty automated filters.

             

            According to the settlement, without any admission of liability Wells Fargo has agreed to pay more than $2 billion to those affected by their actions and $1.7 billion in civil penalties.

            Serving Area
            • CA
            Service Type
            Products and Services
            This firm offers personal and business checking and savings accounts, retirement accounts, mortgages, and other loan accounts.
            Referral Assistance
            • California Department of Financial Protection and Innovation
              2101 Arena Boulevard
              Sacramento CA 95834
              Phone Number: (866) 275-2677
              https://dfpi.ca.gov/
              [email protected]
            • Commodity Futures Trading Com.
              Lafayette Center,1155-21st St. N.W.
              Washington DC 20581
              Phone Number: (202) 418-5080
              http://www.cftc.gov
            • Comptroller of Currency--regional admin.
              1 Front St Ste 1000
              San Francisco CA 94111
              Phone Number: (415) 805-3000
              Fax Number: (415) 291-8584
              http://www.occ.gov/
            • Nationwide Mortgage Licensing System/NMLS
              1129 20th Street, N.W., 9th Floor
              Washington DC 20036
              Phone Number: 1-855-665-7123
              http://mortgage.nationwidelicensingsystem.org/Pages/default.aspx

            Alert

            See What BBB Reports On

            Government Action: BBB reports on known government actions involving business’ marketplace conduct:

            OCC Cease and Desist

            On September 9, 2021, The Office of the Comptroller of Currency (OCC) issued a Cease and Desist order against Wells Fargo Bank, N.A., based on the bank’s failure to establish an effective home lending loss mitigation program. Case #: AA-ENF-2021-29 and AA-ENF-2021-30.

            The order requires the bank to take comprehensive corrective actions to improve the execution, risk management and oversight of the bank’s loss mitigation program. The order restricts the bank, while the order is effective, from acquiring certain third-party residential mortgage servings and requires the bank to ensure that borrowers are not transferred out of the bank’s loan servicing portfolio until remediation is provided, except for an investor pursuant to a contractual right.

            The OCC also assessed a $250 million-dollar civil penalty against Wells Faro Bank, N.A., based on the banks violations of the 2018 Complaint Consent Order, https://www.occ.gov/static/enforcement-actions/ea2018-025.pdf.

            The bank neither admits or denies any nor denies the allegations filed by The OCC.

            The OCC penalty will be paid to the U.S. Treasury.

            Contact Information

            1 Montgomery St 2nd Fl

            San Francisco, CA 94104-4505

            Visit Website
            (800) 869-3557

            Accreditation

            This business is not BBB Accredited

            Years in Business: 172

            BBB Rating

            F

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

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            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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