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Find a Location

Y'our Skin Care has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Y'our Skin Care

      San Francisco, CA 94131-2466

    • Y'our Skin Care

      2443 Fillmore Street#380-8400 San Francisco, CA 94115

    Business ProfileforY'our Skin Care

    Beauty
    Multi Location Business

    Current Alerts For This Business

    Advertising Review:

    On May 15,2024 BBB challenged this company’s advertising that appears on their website at https://y-ourskin.com/?h=home. The business website states:

     

    • Made in The USA
    • Eco Friendly

     

    1.According to the BBB's Code of Advertising, 1. Basic Principles of the Code Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.  All advertising that may mislead or deceive consumers should be avoided.

     

    1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

     

    1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

     

    1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

     

    1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

     

    37.1 “Made in USA” and similar terms used to describe the origin of a product must be truthful and substantiated.

     

    36.1.1 Advertisers should not make broad, unqualified general environmental benefit claims like “green” or “eco-friendly.”

     

    Additionally, advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used. An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true. Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

     

    Y'our Skin Care was notified and asked to provide substantiation for the statements listed above. To date, the company has not responded to our request.

     

    At-a-glance

    Customer Reviews

    1.57/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Y'our Skin Care has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Y'our Skin Care

        San Francisco, CA 94131-2466

      • Y'our Skin Care

        2443 Fillmore Street#380-8400 San Francisco, CA 94115

      Location of This Business
      San Francisco, CA 94131-2466
      BBB File Opened:
      3/24/2021
      Number of Employees:
      1
      Alternate Business Name
      • Skin AI LLC
      • Skin AI
      Business Management
      • Mr. Hahn Pham, Manager of Client Services
      Contact Information

      Principal

      • Mr. Hahn Pham, Manager of Client Services

      Customer Contact

      • Mr. Hahn Pham, Manager of Client Services
      Additional Contact Information

      Email Addresses

      Customer Complaints

      20 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/22/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I purchased a product from Your Skincare on June 20th (YOUR199323). I did not see the results that I wanted and requested to cancel the subscription, as stated on their website. I saw that they did not do refunds, so I decided to go with another product elsewhere. According to the website, cancelling a subscription is considered easy, yet, in order to cancel, I couldnt cancel on the website, rather, I had to email a customer service email. Its been back and forth for a few days - all I wanted to do was cancel a subscription, but it doesnt seem like the customer service will accept this, as they have been emailing back each day attempting to get me to stay. At this point, it has stressed me out, as this is an extremely expensive product and Im worried I will be charged a subscription fee if they refuse to cancel. They have also not responded in my previous email asking to cancel. Not to mention, its been a lot of my time wasted going back and forth with customer service just to cancel a subscription.
      Read More

      Customer Reviews

      14 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lisa S

      5 stars

      07/25/2024

      The **************** at ********************** is Top-Notch. They get back to you quickly, resolve any issues that *** arise, and answer any questions you *** have. They are laser focused on ****************, and that was 110% apparent in my interaction with them.

      Y'our Skin Care Response

      07/26/2024

      Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our **************** team at **********************. Your feedback is incredibly valuable to us, and we're delighted that we could promptly resolve your issues and answer your questions.Our commitment to providing top-notch customer service is at the heart of everything we do, and its wonderful to know that it was evident in your interaction with us. If you ever need further assistance or have any more questions, please don't hesitate to reach out. We're always here to help!

      Local BBB

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