ComplaintsforSkylux Travel

• Initial Complaint

  08/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a plane ticket travelling from ************* to ********* on July 19. The airfare they charged me was $2068.85. Later I found out from the the airline United, the air fare was only $1731.60. I requested a refund of $337.25 thinking that Skylux amde a mistake. They refused to give me a partial refund that I requested. They stated that it is too late since the ticket was already issued.

  

  Business response

  08/05/2024

  Esteemed Bureau,
  
  We have looked through the issue.
  We are working with Mr. ** and have started an internal investigation in order to reach an appropriate conclusion that would fit our Customer. 
  We thank you for bringing this complaint to our attention.

  Customer response

  08/05/2024

   
  Complaint: 22083784
  
  I am rejecting this response because:

  SkyLux is not working with me to resolve this matter.  They insisted that since the ticket is issued there is nothing they can do.  They got you on the phone, find the flight that you are looking for and tell you the price and insisted that the price is lowest available.  Then they sent over an authorization form for me to sign to proceed.  Since they insist the price is lowest they should stand behind it.  In this case their price price is over $300 more.  In short, they sold me a higher priced ticket and turn around bought a cheaper ticket and made over $300 in the process.  I just do not fel this is right.  Now they are claiming since the ticket issued there is nothing they can do.  Yet they are telling you that they are working with me to find a solution which is a lie.  They have no intention to resolve this matter.  They are just playing game.  This not how you do business.
  
  Sincerely,
  
  *****************

  

  Business response

  08/06/2024

  Esteemed Bureau, 
  
  We thank you for bringing this to our attention!
  
  We would like to mention that the ticket was issued for this reservation according to the payment form submitted and authorized by the customer. For our convenience, please check the attachments. 
  
  Unfortunately, no refund is due for this case, since every further request regarding this ticket is according to airline policy and rules and we cannot proceed without authorization. 
  

• Initial Complaint

  08/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Skylux Travel invoice date was 6/12/24 and was for roundtrip air travel from PHX to CDG departing on 7/31/24 and returning on 8/8/24. I was invoiced on this date by Skylux and paid via CC to Skylux on this same date. On 7/2/24, I got extremely sick and admitted to the emergency room hospital for upper respiratory, heart related condition, AFIB and extreme nausea. After which, I was in quarantine for 5 days. Consequently, a few days later, I contacted Skylux and explained my situation. They advised me that I should email them a medical no ********************** advisement document from my doctor that stated I was not clear to fly and a proof of relationship document that confirmed my wife ********* was traveling with me. I emailed medical no fly doctors excuse as well as proof of relationship documents as requested and confirmed received by Skylux for full refund. Skylux confirmed they received these docs as requested and they would process the refund. All of this and now Skylux is not honoring their previous commitment and agreement with me to refund and only will honor a credit with undefined terms and conditions. Skylux is making up their terms of conditions and service as they see fit, and "on the fly" so they can get out of their original agreement to give me a full refund for medical reasons as Skylux agents have confirmed on phone as well as email and as documented. I have emailed them all that they have asked for and more and have numerous email documents that support my claim and prove that my dispute is valid. Please see downloaded supporting documents. Skylux owes me a refund.

  

  Business response

  08/05/2024

  Esteemed Bureau, 

  Thank you for reaching us! The Online Authorization Form is provided for Customer's reference, specifically highlighting the section titled "LIABILITY DISCLAIMER," which details the conditions of the purchase and the relationship between the carrier and the travel agency. These terms are crucial for understanding the framework within which we operate and the conditions that apply to Customer's booking.
  Please note that we requested documentation from Customer, including a medical certificate (no-fly document) and proof of relationship (marriage certificate), as these are standard requirements for the airline to review Customer's case for a potential refund due to a medical situation. Our agent clearly informed Customer that while we would submit these documents on their behalf, the approval of a full refund is not guaranteed by our agency. This was communicated to ensure transparency and set realistic expectations. The relevant conversation is attached for ********'s reference.
  Furthermore, the "GENERAL TERMS & CONDITIONS" section of the agreement also specifies the conditions for refunds and exchanges:
  Refunds and exchanges, if permitted by fare rules, must be requested at least 72 hours before the scheduled departure time.
  A processing fee of $250.00 per person, charged by SkyLux, will apply to any refund or exchange request. This fee is in addition to any penalties imposed directly by the airline or recalled by the airline from SkyLux.However, it is important to note that there is an alternative option available to consider. The Customer can exchange your ticket for another trip, subject to any fare difference that *** apply.
  Thank you! 
  
  

  Customer response

  08/06/2024

   
  Complaint: 22080173
  
  I am rejecting this response because:  I have no record from Skylux that these terms and conditions were represented and presented to me before or at time of booking only later on in the process.  Please see my previous response and supporting documents attached to this previous response. 

  
  
  Sincerely,
  
  ***************************

  

  Business response

  08/07/2024

  Esteemed Bureau,
  I hope this message finds you well.
  We are writing to provide you with the Online Authorization Form that the Customer submits prior to purchasing a ticket. This form is a mandatory step in the process, and without its submission, the desired ticket cannot be issued.
  As we have highlighted before, the Online Authorization Form includes a section titled "LIABILITY DISCLAIMER," which clearly outlines the conditions of the purchase and the specific relationship between the carrier and our travel agency. This section is designed to ensure that all parties are aware of and agree to the terms before finalizing any transactions.
  Additionally, the "GENERAL TERMS & CONDITIONS" section of the agreement provides further details on the conditions for refunds and exchanges, specifically noting the following:
  Refunds and exchanges, if permitted by fare rules, must be requested at least 72 hours before the scheduled departure time.
  A processing fee of $250.00 per person, charged by SkyLux, will apply to any refund or exchange request. This fee is in addition to any penalties imposed directly by the airline or recalled by the airline from SkyLux.
  We trust this documentation will clarify the policies in place and the procedures that were followed during the transaction.

  Thank you! 

  Customer response

  08/08/2024

   
  Complaint: 22080173
  
  I am rejecting this response because:  The terms and conditions only cover credits for travel and flight changes and are part of the premium program I paid for upon booking my ticket with Skylux.  These terms and conditions do not cover and address refunds due to valid medical conditions prohibiting my wife and/or me travel airfare. After which I got sick and was admitted to emergency room.  I then spoke with Skylux and reviewed this event and was advised by Skylux that I should submit medical no ********************** excuse and proof of relationship for refund. I did so on a timely basis and they accepted these documents.  They never submitted back to me a disclaimer, so I assumed i would get a timely refund.  They then decided to not honor my refund and mask it with other terms and conditions that do not address valid medical conditions that would preclude my wife and I to travel.

  I have submitted to Skylux and BBB all valid emails and docs to support my claim.

  
  Sincerely,
  
  ***************************

  

  Business response

  08/09/2024

  Dear Esteemed Bureau,
  We would like to clarify that refunds for medical situations are not covered under the Online Authorization Form because our travel agency does not provide compensation or refunds for passengers who are unable to travel due to medical reasons. As we have reiterated multiple times, our travel agency operates as a third-party provider, and we can only process refunds or exchanges for flight tickets if permitted by the airline's policies. Exceptions for full refunds or fee-free exchanges must also be approved by the carrier.
  This information was explicitly stated in the Online Authorization Form prior to ticket purchase, and the Customer confirmed their understanding and agreement by acknowledging the Terms and Conditions. We would like to remind the Customer that this form serves as a legal agreement between the buyer and our company.
  In an effort to assist the Customer, we requested documentation, including a medical certificate (no-fly document) and proof of relationship (marriage certificate), as these are standard requirements for the airline to review the case for a potential refund due to medical circumstances. While our agency itself cannot provide compensation or refunds in these situations, we act as an intermediary between the Customer and the airline, and we are able to request a refund due to unexpected circumstances on behalf of the Customer. However, the final decision rests with the carrier.
  Our agent clearly communicated to the Customer that while we would submit these documents on their behalf, approval of a full refund is not guaranteed by our agency.
  Thank you for your understanding.

  Customer response

  08/09/2024

   
  Complaint: 22080173
  
  I am rejecting this response because:  All of Skylux and many previous agents that I have communicated with each have a different story and all that they claim now was never discussed with me on phone or communicated to me in writing or via email at time of my booking and my payment. This is clearly Slylux and Skylux agents mis-information after the fact and the after booking. I have clearly documented all of this in previous emails and supporting documents and emailed to Skylux supporting my claim and have disputed with my bank and CC company.  All of this is on file.  This is all a deceptive telemarketing and "bait and switch tactic" by Skylux and their agents.  They say one thing and do another.  They have clearly stated in written email after my discussed medical condition would preclude me from flying on dates booked and paid for that if I supplied them proper docs ("medical no fly doc and proof of relationship doc"), I would receive a refund; then later changed their story and communicated in writing that I would only get a credit and that I would have to use this credit by 6/12/24; this was same date as the booking and invoice date, so makes absolutely no sense and credit would be impossible to use by this date  This and more is on record which I have submitted to Skylux, my bank and CC company.  This has created serious stress and financial duress to my wife and me. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 12 I purchased 8 airlint tickets for August 10Th and one of my passenges are not able to travel and SKYLUX will not refund one of the 8 tickets.

  

  Business response

  08/03/2024

  Esteemed Bureau,

  Our team tried to reach Mr. ***** however no response has been received. In case customer reach out to ********************, please advice them to reach out to ****************************************************** indicating their confirmation number Z3JKDE or to reply to existing thread [Skylux Travel] Regarding BBB Complaint ID: ******** for Reservation PNR: Z3JKDE.

  Thank you for bringing this matter to our attention.

   

• Initial Complaint

  07/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We booked a flight August 16, 2023 to Greece. The trip was our 30th wedding anniversary and we had not traveled in 5 years. On Jan 22, 2024 we received a flight change from Skylux with an overnight layover in London on the return. We asked the agent to find another flight with no layover. After days he found nothing so we found a ******* flight on our own and gave him the information and he said he had to rebook the entire flight and dodged the question of why. We paid $2922.82 more with $1286.52 for Insurance and he booked us in economy for the first leg home with no good explanation. On May 2 ******* changed the return flight by 2 days so we asked the agent to find us another flight. He did almost nothing after many calls so when he did call he kept repeating: We could get a refund, cancel the flights, or rebook but he talked too fast, was impatient and we were confused. We called the general Skylux #and got help but ended up with the exact same return flight offered to us Jan 22 with a layover in London even though we PAID EXTRA FOR A BETTER FLIGHT IN JANUARY TO AVOID THE LAYOVER! On May 20 @ 9 pm the airlines changed our outbound flights for the next morning and we would miss our Chicago connection (and our ***** flight with no other flights available). We tried all evening to get Skylux to help to no avail. We called ******* and begged for a flight to keep our Chicago connection. After 1 hour, 40 min call and they got us on a ****** 7 am flight in the lowest category seat. We heard from Skylux much later and they could have offered us the 6 a.m. flight in business class but they dropped the ball and we were climbing into bed for a 3:45 am airport pickup. It was clear they wanted us to take the changed flight being offered and they didn't want to help. We requested reimbursement from Skylux for not getting seats we paid for and lack of support. They sent us odd emails stating ******* Air had issued a case # but it was an invalid#. That was weeks ago.

  

  Business response

  07/25/2024

  Esteemed Bureau
  Good day!

  
  We have contacted the passenger directly and we will work on this case.
  If there is any issue with the provided resolution, we suggest the customer to either reply to this BBB complaint, or to send an email to ******************************** , in order to have the issue further evaluated. 

  
  Thank you. 
  Lloyd. 
  

  
  

  Customer response

  07/31/2024

  
  Complaint: ********
  
  I am rejecting this response because: Skylux had a role to assist us in re-production options once our original booking was made.  They made it very clear with their lack of transparency and indifference on the part of the agent to help us during multiple changes over 8 months.  Our stress level, confusion with your process, and the way they dropped the ball to force us to accept changes as offered instead of going to bat for us tells us you are not to be trusted to deliver good service.  Maybe some get lucky and have an easy time of it but we got a trifecta of changes and we were left to fend for ourselves with the worst being the night before our 2 week trip. The airlines doesn't accept responsibility for putting us in the lowest class seat with no option for carry on luggage as they say we accepted seats which we did because we were desperate but we had no idea they were the ultra cheap tickets you could possibly get.  Skylux was no where to be found that night until they knew we were done with a rebooking and miraculously they tried to come to our rescue.  What a joke.  By the way, these agents work for multiple companies from what we can tell and have no loyalty to the client unless there appears to be a good fee attached to making any changes.  We say, Beware!  You get what you pay for.
  
  Sincerely,
  
  Teri N****

  

  Business response

  08/01/2024

  Esteemed Bureau
  Good day!

  I am writing to provide an overview of a recent case involving a complaint from a customer regarding their flight reservations and the assistance provided by our travel agency.
  Upon reviewing the records, we found that the customer's flight was affected by schedule changes made by the airline. Our agents fully assisted the client by offering all available solutions, including options for exchanging flights, a refund of the tickets, and acceptance of alternative offers from the airline. Unfortunately, none of these options were accepted by the client.

  
  Due to the lack of suitable alternatives, the client opted for a flight with a long layover in London. Based on the agent's experience, the downgraded option provided by the airline was considered the only available option at that time.
  On May 20, 2024, at 22:50, the client informed us that they had arranged an earlier flight directly with ******* Airways. Although this was an economy class ticket, it allowed the client to connect to their business class flight from Chicago to Athens. The agent had previously attempted to secure a business class flight departing at 6 AM, but this option did not meet the client's needs.

  
  The client has since rejected all offers provided by our agency and is now seeking a refund from us. We have informed the client that compensation for the fare difference between business and economy class should be sought directly from the airline. We have already initiated a request for a refund from ******* Airways on the passenger’s behalf and are awaiting further updates.

  
  We hope this provides clarity on the situation and demonstrates our commitment to resolving the issue.
  Please feel free to contact us if you require any additional information or further clarification.

  Thank you.
  Lloyd. 

   

  Customer response

  08/01/2024

  
  Complaint: ********
  
  I am rejecting this response because: They do not accept responsibility for their agents to take care of their clients when there are changes.  The bottom line is either accept the airline change or figure it out on your own due to severe lack of help from the Skylux agent.  I'm not going to go back and forth on this as they are lying at this point.  I'm done.
  
  Sincerely,
  
  Teri N****

• Initial Complaint

  07/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contacted Skylux to book the discounted business fares to London. They kept coming back with full price fares I could get going through the Airline directly. After several emails and texts, they sent me a fare that appeared to be half price. I agreed to book the fare, when I received the tickets, they were for basic economy. Not only that, I cannot buy up to another class or change these tickets despite the extra insurance I bought. This is classic bait and switch. I did not get ripped off per se, the ticket price is what I could have gotten elsewhere for economy. I want to be moved up in class. I would have never booked economy.

  

  Business response

  07/26/2024

  Dear Better Business Bureau,
  
  The complaint has been forwarded to the original travel agent. The agent will contact the customer to explain the available options within 5 business days. If the provided options will not be acceptable, we suggest the customer to either reply to this BBB complaint, or to send an email to ********************************, in order to have the issue further evaluated. 

  Thank you.

  Customer response

  07/26/2024

  
  Complaint: ********
  
  I am rejecting this response because:  I have been contacted by Hunter and Makoto, both telling me that its my fault.  They have offered no other solutions or resolution to my complaint.

  They falsely offer travel services at 50-70% discount and do not provide it.  Not only are the tickets not of the class I was seeking to travel on, the fare they gave me is the exact fare I could have booked directly with the airline itself.

  The travel insurance they offer is worthless as well.

  
  Sincerely,
  
  James C******

  

  Business response

  07/27/2024

  Dear Better Business Bureau,

  All information about the Customer's purchase is displayed on the Online Authorization Form, which was sent to the Client for payment. The form displayed all of his itinerary (cabin class, travel dates, city-pair, departure/arrival time) as well as the passengers' personal information (first, middle, and last name) for his review. The form also included information about Travel Care Services' policies, terms, and conditions. The form is attached for your and the complainant's reference.
  
  Unfortunately, our Quality Assurance Department, which is currently investigating the communication records between the Client and our agency, was unable to locate any correspondence in which a specific cabin class of the ticket would have been requested. If the Customer has any available information, they may feel free to provide it. 

  If any additional information is needed, please do let us know.

  Thank you.

  Customer response

  07/30/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  James C******

• Initial Complaint

  07/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In March 2024 I purchased flights from the merchant for $7771.90 and trip insurance for an additional $1604.38 scheduled for April 25th, 2024. When an emergency came up and I was unable to make my flight as originally planned, I reached out to them on April 22nd, 2024 in an effort to reschedule my flight as allowed in the costly insurance package I bought with them. I was ignored repeatedly and it took several attempts for me to get in touch with the merchant. The representative I spoke to on the phone confirmed they would cancel my original flight and reschedule a new one for later in 2024 for an additional $60 per ticket, to which I agreed. Then after April 25th, I was shocked to be charged an additional $300+ because the merchant claimed I never canceled the original flight. After several unsuccessful attempts trying to reach the merchant to remove the additional charge and rectify the situation, I ultimately made the decision to dispute their charges altogether with my bank to get a refund. The merchant falsely claimed to my bank I never reached out to them and got the charges back on my card. I am now working with my bank to reverse the charges again, and attached my phone records, highlighting the communications with the merchant in yellow and green. I was originally hopeful for my trip, but after such poor customer service and deceitful business practices, I cannot in good conscious do any business with this merchant. Thank you for your time and consideration.

  

  Business response

  07/11/2024

  Esteemed Bureau,
  
  We have looked through the issue and unfortunately were not able to provide a resolution yet due to the complicated nature of the problem.
  
  We are working with Ms. ***************** have started an internal investigation in order to reach an appropriate conclusion that would fit our Customer. 
  
  We thank you for bringing this complaint to our attention.
  

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 19, 2024 I booked a round-trip flight to Hong Kong form Boston, MA with Sky Lux Travel. Sky Lux charged me $3329.74 for the round-trip airfare booked with ****** ********. When everything was settled I received an e-ticket from ****** ******** disclosing an airfare of $2895.50. I e-mailed the travel agent and the company requesting an explanation for the difference in the amount that I was charge since the Sky Lux was supposed to offer discounted airfare. I have not gotten a reply to my e-mails.

  

  Business response

  07/07/2024

  Esteemed Bureau,
  
  Allow us to clarify that $3,329.74 USD that was paid covers the round-trip ticket, including base fare, taxes, and our service fees. Our team assisted the passenger in selecting the best option and remains available to support the passenger throughout their journey. The charges seen on the Invoice are reflected accurately. It goes without saying that we uphold the highest standards of integrity and transparency in all our practices at SkyLuxTravel as I'm sure Agent Sage has shown during the booking procedure. We operate in line with industry norms and regulations, ensuring that our services are delivered ethically and to the highest standards.
  
  While there may be differences in publicly displayed pricing due to internal contracts, please rest assured that this doesn't affect the quality or cost of your travel experience.
  
  It's also worth mentioning that our Special Services department works with urgent cases that are normally considered as difficult or impossible to resolve and we are at your disposal throughout your travel. This is also included in your ticket price; For routine inquiries, please direct your queries to your Sales Agent or our Customer Support team as needed. However, should you encounter any challenges that seem insurmountable, our Special Services Department is here to lend a helping hand.
  
  
  
  Dear Mr. Gary,
  
  An Agent by name Fisher from said Special Services will reach out to you shortly in order to attend and respond to any other queries you may have.
  
  Warm regards,
  Laura
  
  

  Customer response

  07/11/2024

  Going with SkyLux Travel did not provide any savings with a discounted airfare as advertised. I could have gotten the same service and airfare by going directly to the airline. Instead of expecting some savings, I was charged with a $434 service fee that was not disclosed until I made an inquiry. I feel that their general business practices are deceptive without integrity and transparency.

• Initial Complaint

  06/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 11/22/23, I booked two business class tickets from ********************** to ****** (03/09/24) for $3,962 via Deluxe Flight/Skylux agent ***************************, which advertised business class flights with deep discounts (Fly Business Class 30-80% Cheaper.On 03/03/24, six days before departure, my reservation in the ****** Airlines App was removed.I contacted ****** airlines and ****** Air, and they verified that my travel agent cancelled the tickets; and that Skylux paid $103 Canada dollars by a Canadian credit card, NOT the $3,962 USD I paid to Skylux. Skylux claimed that the Airlines cancellated but it could NOT provide any reasons. NEITHER it notified me about the cancellation, NOR it rebooked or refunded me. Upset and stressful, I had to rush to book two tickets to Syndey to catch a paid cruise from there.It is Airlines policy to fully refund tickets if it cancels. If the Airlines cancelled my tickets as Skylux claimed, it should fully refund me. Despite the refunding request from me and my credit card bank, the Skylux refused.It took my money, without my permission, converted into a voucher. Neither did I receive the voucher for review, nor did I, or would I accept it. It is Skylux business practice to issue fake/invalid tickets and then to issue vouches when used had overcharged the tickets.Scam Detector states: Is DeLuxeflights.com legit? Its definitely questionable. If you plan to do business on this site, proceed with caution. Youll also learn to detect block scam websites and what you can do if you already lost your money. Book your business Class flight with DeLuxeFlights to save up 80% off: 300 + Destination. We evaluated the validity of this claimwe have doubts. If Skylux can sell business class flight at 80% discounts the economy class price, no one would fly economy.I am one of many victims of Skyluxs deceptive and fraudulent scheme, hoping BBB will take actions to stop this bad business practice, and get my money back

  

  Business response

  07/02/2024

  Dear Esteemed Bureau
  
  
  Greetings,
  
  
  The issue is taken care of by our consolidators.
  We suggest the customer to either reply to this ******************** complaint, or to send an email to our consolidator's agency who issued the ticket *********************************************, in order to have the issue further evaluated. 
  With this being said, we would like to apologize for the delay in responding. The virus outbreak has affected the workflow in most industries and that resulted in a volume of cancellation and exchange requests that we did not anticipate.
  Nevertheless we're continuously working on reviewing all the requests as we're fully committed to assist every customer in these difficult times.
  
  
  Thank you.

  Customer response

  07/02/2024

   
  Complaint: 21923216
  
  I am rejecting this response because: Both our credit card bank and us contacted the merchant and requested full refund. The merchant refused. Without
  our permission, the merchant issued a vouch. According to the merchant, it has to have the vouch reviewed and
  accepted by customers. We neither have reviewed the vouch nor will accept it. The merchant is not trustworthy. We
  want a full refund which is based on the following:

  IF, it was the airlines canceled my tickets, as it claimed by Skylux, any passengers, regardless their tickets status,
  will receive full refund, or rebook another flight at the same cabin with no additional charge. you have options:Full
  Ticket Refund: You can choose not to continue with your travel plans and receive a full ticket refund. Rebooking:
  ****** will offer to rebook you on the next available flight to your connection point or final destination at no extra
  cost. Remember that if ****** Airlines cancels your flight, youre entitled to a full refund, regardless of the reason,
  and you can choose not to travel on another flight paid for by ******. ****** Airlines Refund policy for Cancellation.

  
  A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer choose
  not to travel. This policy applies to passengers who purchased tickets through a travel agent or online travel agency. DOT, Aviation Consumer Protection.

  Passengers are entitled to a refund for Canceled or significantly changed flights: Passengers will be entitled to
  a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation
  or travel credits offered. *********************** Administration Announces Final Rule Requiring Automatic Refunds of Airline
  Tickets and ***************** Fees.
  
  Sincerely,
  
  Moxi Mi

  

  Business response

  07/03/2024

  Dear Esteemed Bureau
  Greetings,
  
  
  The customer has been contacted by our consolidator's email ********************************************* and offered with the refund related to the booked reservation.
  We encourage the customer to reply to the following emails in order to remedy the situation.
  
  
  Thank you. 

  Customer response

  07/03/2024

   
  Complaint: 21923216
  
  I am rejecting this response because: we have not been contacted by the merchant either via email or phone regarding the refund.
  
  Sincerely,
  
  Moxi Mi

  

  Business response

  07/04/2024

  Dear Esteemed Bureau
  
  
  Greetings,
  
  
  The email to the passenger was sent to ***************** from consolidator's email *********************************************.
  With this being said, we invite the passenger to check their email inbox, as well as the spam folder.
  
  
  Thank you.

  Customer response

  07/22/2024

  I received the refund; the dispute is resolved.

  Sincerely,

• Initial Complaint

  06/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company is operating a scam illegal bait & switch scheme. They advertise very low rates from USA to Europe but when you call, they won't honor the rates. They double the cost. They have a rate on their website for $1685.00 RT from USA. They won't honor it. I have the whole call on a recording. If they don't honor the price then I will have an attorney sue them.

  

  Business response

  07/09/2024

  Esteemed Bureau, 

  Our agents aim to offer the most up-to-date prices available in the market at the time of your inquiry. However, due to unforeseen airline price adjustments, there may occasionally be discrepancies between the prices listed on our website and the actual ticket prices. We have requested the recording to be provided to us so we could review the case further.

  Thank you!

• Initial Complaint

  06/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  These companies list flights available then when you try to complete the booking it states the flight is not available. When I try to go back and redo the booking the price doubles!!! What kind of scam is this, if a flight is listed as available then I should be able to book it without any issues. The following websites did this: One Travel, Booking.com, CheapOair. This should be illegal!!!!! I actually have reference codes to two of them that told me to call the customer service. They were absolutely no help. All they said was "yes prices change every moment".

  

  Business response

  06/28/2024

  Esteemed Bureau,
  Thank you for reaching out to us!
  We would like to inform you that we have made several attempts to contact the customer to assist them with their issue, but unfortunately, they have remained unreachable.
  Thank you for your understanding and cooperation.
  

   

  Customer response

  06/30/2024

   
  Complaint: 21878089
  
  I am rejecting this response because:

  I DO NOT answer unknown calls due to scams. They need to provide me with a number that they will call me from so I will answer.
  
  Sincerely,
  
  ***********************************

  

  Business response

  07/02/2024

  Esteemed Bureau,

  Thank you for reaching out to us!
  Kindly be informed that all our communication is conducted in written form via email. Should the Client require any further assistance, we kindly urge them to contact us by sending an email to ******************************************************.

  Thank you for your attention.

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