ComplaintsforLittle Panda Preschool
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I sent a $100 in-person tour&application fee on 6/22/2021 and a $2950 deposit on 6/25/2021 to the business owner, ************************* through PayPal.Before we placed the deposit, ******* did not let us know that the kids will not be in the location we visited half of the time. When we arrived at the new location, we found the settings improper for our young kid. All the kids have to climb up through an outside stair to a very high second floor every day. And there are non-age-appropriate facilities on the second floor that could be dangerous for small kids. So we feel uncomfortable sending our kids in, and ******* promised to refund us the full amount of the deposit.However, after we informed her of our decision, she held the deposit for multiple weeks and we had to ask her several times to only get part of the deposit back. She deducted a $250 processing fee, $250 paperwork fee, and $300 accounting service from the deposit, all of which are obviously not needed since the receiver's PayPal account was her own name. She also deducted $80 for our kid's half-day stay when we were actually taking care of the kid and Little Panda Daycare did not provide any service at all.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
47 Gorham St
San Francisco, CA 94112
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.