ComplaintsforBrandy Melville Core
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Complaint Details
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Initial Complaint
10/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Called them to ask if I could return an item I bought with them, they said I can do the return over the phone. So I went to the store and the cashier was very rude and told me I can not return, which is the opposite the person on the phone told me. Emailed their customer service many times over the past year and had no reply from them.Initial Complaint
10/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to you today to complain about the mistreatment I endured at the Brandy Melville- Flagship in SOHO ( **************************************************) on September 25th, 2022. I was wrongfully accused of theft for a 5 dollars item at the store after I had repeatedly explained to the security guard that I did not step out of store and I was planning to pay for it before I leave the store. Not just my explanation was completely ignored, I was yelled at for no reason, accused of being a thief without any evidence, humiliated in front of every customer who were present at the store, and threatened by the security guard. Even though they realized that it was a misunderstanding after my friend talked to the store manager, they did not apologize. Being an Asian woman, I felt I was targeted because all the anti-Asian incidents happening in the US. I would appreciate if this incident can be taken seriously. I would like a thorough investigation, public apology, and proper compensation from the store. Thank you for your attention in this matter.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.