ComplaintsforSololearn, Inc.
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Complaint Details
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Initial Complaint
02/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to express my deep concern regarding an unauthorized billing incident that recently occurred with my Sololearn subscription. On 02/18/2024, I was charged $69.99 for the renewal of my subscription without receiving any prior renewal notice as stipulated by consumer protection guidelines.As a conscientious consumer, I am fully aware of my rights regarding subscription renewals. According to regulations, before a company can auto-renew a subscription, it is obligated to send a renewal notice. This notice serves as a reminder of the impending renewal and the automatic charge that follows. However, in this case, I did not receive any such communication from Sololearn.I understand that a renewal notice is distinct from a bill or invoice, and it should not require any credit card information. Its sole purpose is to inform the subscriber about the upcoming renewal and the associated charges. However, Sololearn failed to adhere to this fundamental requirement.As a result, I request an immediate refund of the unauthorized charge of $69.99 to my account. Furthermore, I expect Sololearn to review its subscription renewal practices to ensure compliance with consumer protection laws and to prevent similar occurrences in the future.Please acknowledge receipt of this complaint at your earliest convenience and provide assurance that the necessary steps will be taken to address this issue promptly. If I do not receive a satisfactory response within [number of days], I will be forced to escalate this matter to relevant consumer protection authorities.I trust that BBB will help rectify this situation in a timely and responsible manner. Thank you for your attention to this matter, and I look forward to a swift resolution.Sincerely,***********************Initial Complaint
07/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Apparently, they signed me up on July 14, 2023. I never signed Obviously they hacked my account. Ether way, Once I found out someone hacked my account, I canceled within 14 days. So Sololearn, decides to charge my account anyways. Canceled on July 30Initial Complaint
05/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Transaction for $70 on May 14th 2023.Unethical business practices. Business model is dependant on people forgetting to cancel a free trial or even possibly putting barriers in the way of cancelation. This was a free trial that was contingent upon providing my account information. I briefly used the service the first day of the 14 day trial, decided that it wasn't for me, attempted to cancel, but was getting a DNS issue when visiting the profile portion of their site to cancel this subscription. Naturally I forgot about it and when the trial ran down I get hit for this 70 dollar charge for an ANNUAL subscription. I have not used the service I do not want the service.. at all so I certainly don't need a year. Reached out to them and they were completely unwilling to work with me on a refund because of their "refund policy" and were extremely rude and short in our communications. I was rude right back, in full transparency. It's incredibly unethical and seemingly borderline illegal to rope someone into a service they can't use this way. I don't even mind paying whatever processing fees are incurred to make the refund happen. I know they can do a refund because their TOS says that they canon a discretionary basis... Can't think of a better reason than to refund somebody that can't use your service but apparently they disagree.Initial Complaint
12/01/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I had paid for a year membership last year for their coding learning program and before I could cancel the next year they charged me again without warning; and when I asked for a refund they refused per their policy yet their policy states: https://www.sololearn.com/refund-policy Website If you paid for ******** subscription via the Sololearn website and want to request a refund, please send us an email at ***************************** from the email address associated with your Sololearn account.so I'm just asking for a refund for services not needed nor used.Initial Complaint
11/02/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have followed the ****** policy for the subscription refund. I have not used the app because it was not the help I needed and the fault advertisement. I have also emailed them and sent the information they requested and I am not get any response. I have done everything to follow the consumer protection rules. I am ask for a refund of $52.84. I was not supposed be charged that much in the first place because I would never would subscription to anything in that amount.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.