Business ProfileforSpinn

Have had multiple issues with my machine that are clearly a simple fix when I can get a hold of customer service. The main issue is being able to get a hold of support. There is no phone number to reach out to. The online support hours are M-F 9-5, a very convenient time as its the exact time when I am not home and at work. I am currently taking a PTO day just to be here with the machine for them to assist and its been over an hour and still no response from them. I am on the east coast and their hours are PST. My sole frustration with this machine is the support behind it. I would not recommend this machine to anyone and I believe if they are going to sell their product across the country, they need to be able to support longer hours in the day. If your machine goes down before a long holiday weekend, you have zero options to have it fixed for the entirety of that time. This is a useless piece of plastic taking up the little kitchen space I already have. I dont want a new one, I dont even want all my money back. A 50% refund seems pretty fair to me. Anyone thinking of buying this product, do not. Its pretty hard to find the true reviews of this product as it seems like their bots have flooded the sites with good ratings. Please do not support this company.