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ComplaintsforSextant Coffee Roasters
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On June 27, 2023 I received an email confirmation of my order for 6 bags of whole bean coffee. The total price of $109.12 was paid with a gift certificate and PayPal. The order # **** was never received.****************************************************************************************************** A *** tracking number was assigned and it appears a label was created, but the product was never received for delivery:Your shipment 1Z248A5A0393431838 Estimated delivery The delivery date will be provided as soon as possible.Current Event Label Created Future EventOn the Way Future EventOut for Delivery Future EventDelivery Ship To *************, ** ** I have emailed, called, and messaged this company but no one answers the phone or my inquiries. The order was never received.Customer response
09/01/2023
Sextant Coffee finally responded to one of my emails and sent the coffee I had ordered. This complaint has been resolved. Thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.