Customer ReviewsforBlurb, Inc.

Stay away from this business, there are other options for sure. I paid one book $25 1 year ago and only 1 year later, they attempted almost to charge me $90 for the same book. Stay away from this rip off business!

Hello,I'm sorry to hear of the confusion with your book cost. Please note that we didn't attempt to charge you a much higher amount for exactly the same book. I understand that you uploaded a new version of your book, so you're under the impression that it is the same book format. However, it isn't. Last year you selected the **************** format, whereas this year you re-uploaded your book as a Standard Portrait photo book. Photo books have always been more expensive than magazines. To view which format you purchased last year, please log into your Blurb account and click My Orders.If you accidentally re-uploaded your magazine as a photo book, please get the correct specifications for your magazine from the following page: *************************************************************************** After correcting your file size, please re-upload it as a magazine to order the correct format at the lower price. I hope you'll find this information useful.Best,Blurb Team

The photo book I ordered was a real disappointment... Some photos have a pink/red/orange tint, and some are blurred. These defects do not show up in the file created for the book or in the *** I purchased - they are clear, sharp photographs, all 300 DPI. My contacts with "customer service" have been useless. I have sent them photos of the pages and the associated original photograph for comparison. And now they tell my that it's the quality of the photo that is causing the problem. and have requested I send the original photos. Never mind that those are the same images I have already uploaded to their website. So, I have given up.

Hello,I'm really sorry to hear that you're disappointed with your book. I was able to find your support request and see that the problems that you mentioned were present in the book file you submitted for printing. Since we're a self-publishing service and not a publisher, we need to print each book as-is without applying any corrections to your book file.I understand that the problems you've reported are not visible in the original images. However, those issues are clearly visible in the book file. Therefore, reprinting your book as-is would recreate the same problems.I see that our Customer Support team provided some tips to avoid grainy images in the printed book. Here's the link to our article for your reference, in case it could be useful in the future: https://support.blurb.com/hc/en-us/articles/207794966-How-to-prevent-grainy-blurry-or-pixelated-images Please also see this article about preparing color images for printing: https://support.blurb.com/hc/en-us/articles/360026993092-Preparing-Color-Images-for-BookWright I also see that my colleague offered to analyze some of your original images to rule out a few factors that could create graininess and color casts in the printed pages. Unfortunately, they never received any original images from you and therefore, they were unable to look into this further. Keep in mind that we have your book file in our system, but not the actual, single original images that you used in your book. Hence, the request to send us a few of them.We're still here for you, ready to help if you want to keep troubleshooting the cause for those issues. We want you to be happy with your books and we're happy to provide any useful advice and guidance to turn ********************* into a beautiful book!Best,Blurb Team

I cannot get hold of anyone in Blurb. They have wiped all my information. I uploaded a book paid for it and when I went to check its status all my order was missing my book was missing. When I went to see if they answered my emails they said my cases were solved. They closed them. I haven't talked to anybody. My issue was not solved. They don't answer phones at all. I do have the confirmation. It is impossible to get hold of people when they had behind an online service. If I could give them one star, I would. They have horrible customer service.

Hello,Im truly sorry to hear that there were some problems with your order. I was able to find your support request and see that a colleague from Customer Support explained to you why your order was gone. I also see that you were offered a solution you are happy with. I understand that you tried to call us, but Blurb doesn't offer phone support, therefore we don't have a dedicated line that customers can call. However, we're here to help via email and chat. Finally, I'd like to clarify that your requests were not solved, but just merged to have all of your messages in the same conversation. We did this to make sure we didn't miss any message and replied to all of your questions. I hope you enjoy your books once they arrive!Best,Blurb Team