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ComplaintsforNexway, Inc
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Complaint Details
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Initial Complaint
03/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Transaction DATE: 2/26/2024 AMOUNT: $75.85 VENUE: Corporate Credit Card the charge is not a charge I made or recognize. it was reflected on my CC as Kaspersky US Nexway *****. I called and IMMEDIATELY received a pre-recorded message which did not help me at all.Business response
03/05/2024
thank you for contacting Nexway.
This charge corresponds to an automatic renewal of a Kaspersky anti-virus product. The initial order was placed in 2023 with the auto-renewal option enabled under email address *********************.
We have now cancelled and refunded the renewal of your Kaspersky subscription under order number 3NHTFT5W7U0. You should see the refund within 7 to 10 business days (depending on your card provider)Please contact us if you have further questions
Best Regards
Customer response
03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.