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ComplaintsforPioneer Works, Inc
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Complaint Details
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Initial Complaint
05/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
HomeBase has been posting on the Internet job postings on behalf of ****** Architecture, LLC. I am the sole proprietor of ****** Architecture, LLC and I have NO relationship with HomeBase. I have not authorized them to post any job positions for ****** Architecture. I was first made aware of this on May 22, when I received inquires regarding an "Architect" position at ****** Architecture. The person that contacted me said they saw the posting on ZipRecruiter.com. Apparently HomeBase sends out an XML file with the fraudulent job posting that other internet companies, like ZipRecruiter, Indeed.com, Snagajob.com, ZeroStaffing.com , which pick up the link and post the job positions. None of these firms contacted my office to verify that the job posting was accurate or even real. Today, May 30, the posting was for a "Remote Records Clerk". Just now, still May 30, I received an email from HomeBase thanking me for posting a job for a "Customer Success Manager". I did not authorize any of this!!! I have spent many hours, both last week and this week trying to get these posts taken down. I feel bad for the job seekers, I think they are the ones that might get scammed. Some one needs to stop HomeBase.Business response
07/31/2024
We sincerely apologize for the inconvenience and frustration this situation has caused. We have identified the account responsible for the unauthorized job postings on behalf of ****** Architecture, LLC, and we have terminated the account immediately.
We take these matters very seriously and are committed to preventing such occurrences in the future. If you need anything further, please feel free to contact us at ************************************ We deeply regret any trouble this may have caused you and the job seekers.
Thank you,
HomebaseCustomer response
08/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.