ComplaintsforSan Francisco Federal Credit Union
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Last Dec., there was a fire in my moms house. She died. The very next day, and 3 days in a row, after. I discovered, people were robbing the house. They cleaned me out, and my mothers jewelry, and silver coins. My security cameras were destroyed, so I needed new ones. I then contacted ************ to sync 3 of them, with the **********.It turned out, the guy on the other side of the phone, pretending to be an employee, of **** Tech Support, was actually a Scammer. He demanded I give him $150.00 to sync the cameras. I gave him my credit card info, and contacted ****.COM, and asked them why was I charged, to sync 3 cameras. Then told me who ever I spoke with, didnt work for ****, and to close my acct., so I do. I alerted the ** Federal Credit Union, and they investigated my claim. They then refunded the $150.00, back into my acct. A few months later, the same credit union sent me a email, stating after further review, they decided to change their mind, and take the money back out from my chckng acct. Basically calling me a liar. I spoke with a Branch Manager about this matter, she instructed me to get something in writing from ****.com, showing what had happened to me, wasn't employees from ****. I sent all of this evidance, to the Credit Unions *************** and they have completely ignored, all my efforts, of getting an explanation, for them taking my money. I have done nothing wrong, and have been treated truly, unfairly by this Financial Institution !I Want my Money returned to my checking account , and a Formal apology, from the person, who took it out!Always in good faith.Sincerly.*********************************Business response
06/28/2023
Copies of the response were mailed to the BBB office and the member. We consider the case closed at this time. The credit union is in contact with the member.Customer response
06/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
06/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
After closing my car loan, I have not been able to receive any final statements or lien release letter as proof of my loan being paid in full w SFCU. For the past 2 months, I have contacted the business multiple times requesting my statements and paid-in-full letter. No one at SFCU has responded to my request.Initial Complaint
06/20/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I obtained a car loan through SFCU in 2018 and paid it in full in 2022. Although I received my car title certificate from the **** I requested SFCU to provide me with a lien release letter as needed by my bank. I have called SFCU in the past 1.5 months requesting this letter. Each time I have met with different responses, varying from "we cannot provide that", "we do not provide that", "your credit and car title should be sufficient", "you are no longer a customer so we cannot provide that". This is a straight forward letter request that all creditors are able to provide and have provided. I have let SFCU know that a credit supplement and car title does not suffice. Also, if I have already paid the loan in full, how else would I be able to request for this kind of letter? I find it baffling that the company can claim after paying off my loan and being in good standing, that I am no longer a customer that can be helped and can no longer have access to my account or prior statements. Each time I get transferred to an agent of SFCU who "may know what [I am] asking" by the general representative, I am greeted by an answering machine, and no one ever returns my voicemail. I have yet to speak with anyone who is able to provide any resolution to my request. The only person who seems to work at SFCU is the operator.Initial Complaint
05/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Mother passed away on 4/16 and was the primary caregiver for my father who has Alzheimer's 4/19- Contacted SFCU to have my mother's account closed, money transferred to my father's account, I am *** and asked to handle my father's financials.4/20- Contacted branch mgr as they cancelled my father's account and not my mother's account. Branch mgr told me my father had to write a letter stating my mother was dead and he was alive and sign it. (My dad has alzheimers)4//21 - Branch mgr called back and said that he listened to the recorded call and they made a mistake and corrected, said I need to talk to the account specialist for the *** and transferring of account Contacted the account manager who said I needed to mail my mother's death certificate and email the *** form for my father.4/29- Mailed death cerificate for my mother and emailed to *** form to ***********************************@ SFCU 4/30 - Emailed follow-up to ********** 5/3 - Called to folllow -up - no answer from **********/ left vm 5/4 - Called to follow- up - no answer/left vm/sent email 5/6- Called to follow-up - ********** says she is working on it, told her it was urgent as funds in my mom's account was critical to pay for the assisted living facility for my dad.5/9 - Sent email to **********- no answer/left vm, contacted SFCU directly 5/10 - Finally heard from **********, said she would transfer funds from mom to dads account. Need legal review for *** for my dad 5/13- Contacted **** told I would receive a call back. None 5/24- Emailed ********** via email to get status of *** legal review 5/26- Unauthorized withdrawl on my father's account of ******, called ********** and left a message and also called SFCU directly and they said an account representative would have to return my call- no return call given.5/27- Emailed ********** again to request a status and to ask for help with my dad's account and the unauthorized transactions.Business response
06/24/2022
Our member issue was fully taken care of by 05/31/2022.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.