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ComplaintsforCryptorecovery ltd
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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
This firm, Cryptorecoveryltd, is horrible. They do not charge upfront, which is why I hired them, but they cannot finish the job...and DO NOT CARE! Two and a half months ago, I hired them to recover my stolen crypto. I was assigned a recovery manager who was useless. He may have great recovery skills, but his customer service skills were non-existent. After he ghosted me for 10 days, out of sheer frustration, I posted a review of my experience and captured the company's customer service rep's attention. This rep was much better and always answered my emails, although she rarely provided useful updates. Now, on December 15th, my "Promised" recovery is still incomplete, and I cannot get a straight answer out of anyone. In factor, I can't get an answer of any kind because no one is responding. In addition, I'm now being ignored AGAIN! I am so frustrated! There is no transparency! One would think the company, cryptorecoveryltd, would be motivated to finish the recovery because they do not get paid until after the recovery is completed. Alas, they are not motivated. I wasted over 2 months on these people. I am so traumatized by this experience. They have very poor customer service skills and do not care about their clients. They have NO empathy. They simply do not care about their clients.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.