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ComplaintsforRudderstack
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date of Transaction : Oct 11th to Oct 15th Amount of Money you paid this business : US31000 What the business committed to provide you : Commission + Salary Nature of the dispute :The business is holding my money (what I paid + commissions + salary )in their platform and not allowing me to with draw it as they are blocking their platform from not releasing my money.They are claiming I have to return back money they loaned me, before they will release my money. The business never loaded me any money. And want an extra USD26000 transfered before they will release my money. They are threatening to freeze/default my balance if I do not transfer the extra money they are demanding. Whether or not the business has tried to resolve the problem:No they have not. I have tried reaching out multiple times and they refuse to try and resolve this amiccably to release my money. I have never been able to speak with any one beyond their customer service to speak with any one.Business response
11/16/2023
We believe this submission to be fraudulent.
We have no record of any interactions with the submitting party.
We have no record of any attempt by the submitting party to contact us.
On review, the name and telephone number associated with this complaint are associated with a photographer based in *******, ******. We are a US-based *************** company. There is no overlap between our fields of focus.
We would be happy to set up any time to discuss the matter directly, with BBB representatives or with the submitting party.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.