![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRemi
Additional Complaint Information
BBB encourages consumers to review the company’s links below that details the company’s subscription cancelations and refund information. BBB also encourages consumers to read the Terms of Service located right below the payment processing section, specifically section 11.
https://shopremi.com/apps/help-center#what-if-my-night-guard-does-not-fit
https://shopremi.com/apps/help-center#how-does-the-remi-club-work
https://shopremi.com/checkouts/cn/Z2NwLXVzLXdlc3QxOjAxSFhGS1Y2R0M5SEVDMUs1VzMxMFNGSFQ1
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I was charged August 1 & have yet to receive my product in the mail or any emails about order updates. It is now almost October. I emailed them once a month ago & they said they were busy. Another month has passed, and no delivery, email update, nothing. I am upset as I have cracked the mouth guards I have and their advertisements basically say they are indestructible.I either need a refund or a shipment ASAP. I need some kind of acknowledgement from this place.Business response
10/04/2022
Hi ****,
Thank you for providing us more information regarding the issue. We're very sorry to hear this and we want to make it right for you. As a small business we didn't expect influx of orders and international shipping delays affecting our operations as much as they have. Please know that within the last month we have hired an additional team of operations associates as well as a Head of Operations so that as we scale, we implement long term solutions, so this problem doesnt happen again when your subscription rolls around.
As a resolution, we've recreated your guards addressing all the concerns you mentioned in your previous email. We made sure that the process is expedited, and they will be shipped out to you today.
I have included a copy of the tracking number please take into consideration the tracking number will be activated once **** scans the label.Have a great day,
The Remi Team
Customer response
10/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
162 total complaints in the last 3 years.
86 complaints closed in the last 12 months.