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Find a Location

Pacific Gas & Electric Company has 32 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pacific Gas & Electric Company

      1 Market Ste 2400 San Francisco, CA 94105-1596

    • Pacific Gas & Electric Company

      Mail Code B27l PO Box 77000 San Francisco, CA 94177-0001

    • Pacific Gas & Electric Company

      275 Industrial Rd San Carlos, CA 94070-6211

    • Pacific Gas & Electric Company

      450 Eastmoor Ave Daly City, CA 94015-2041

    • Pacific Gas & Electric Company

      2435 Mission St San Francisco, CA 94110-2414

    Business ProfileforPacific Gas & Electric Company

    Electric Companies
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Bankruptcy:
    On 01/29/2019, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 19-30088-DM. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to US Bankruptcy Court Northern District 450 Golden Gate Avenue San Francisco CA 94118 for resubmission to that court. The case number should be entered on the form. Claims must be submitted by 10/21/2019
    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    PG&E Case : SCR-745228

    On April 6, 2021, the Sonoma District Attorney’s office filed criminal charges (case: SCR-745228-1) against Pacific Gas & Electric Company (PG&E). The charges stem from PG&E’s alleged role in the cause of the 2019 Kincade Fire.

    The complaint charges PG&E with unlawfully causing the fire that resulted in great bodily injury, unlawfully causing a fire that resulted in the burning of inhabited structures, and unlawfully causing a fire that resulted in the burning of forest land crimes and crimes against the environment.

    On April 8, 2022, PGE entered into a stipulated final judgement. The judgment orders PG&E to fill at least 80 new wildfire safety related positions, to pay a total of $20,250,000 that includes payments to multiple non-profit organizations, to Santa Rosa Junior College and to pay civil penalties and to reimburse the District Attorney’s office. The judgement will resolve any pending criminal civil charges.

     

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 56 Customer Reviews

    Customer Complaints

    279 complaints closed in last 3 years

    107 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers public utility services.

    Products & Services

    Provides gas and electric service to Northern California.

    Business Details

    This is a multi-location business.

    Find a Location

    Pacific Gas & Electric Company has 32 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pacific Gas & Electric Company

        1 Market Ste 2400 San Francisco, CA 94105-1596

      • Pacific Gas & Electric Company

        Mail Code B27l PO Box 77000 San Francisco, CA 94177-0001

      • Pacific Gas & Electric Company

        275 Industrial Rd San Carlos, CA 94070-6211

      • Pacific Gas & Electric Company

        450 Eastmoor Ave Daly City, CA 94015-2041

      • Pacific Gas & Electric Company

        2435 Mission St San Francisco, CA 94110-2414

      Headquarters
      1 Market Ste 2400, San Francisco, CA 94105-1596
      BBB File Opened:
      2/1/1931
      Years in Business:
      118
      Business Started:
      10/1/1905
      Business Started Locally:
      10/1/1905
      Type of Entity:
      Corporation
      Number of Employees:
      20000
      Alternate Business Name
      • Pacific Gas & Electric
      • PG&E
      Business Management
      • Customer Relations, Manager
      Contact Information

      Principal

      • Customer Relations, Manager

      Customer Contact

      • Customer Relations, Manager
      Additional Contact Information

      Email Addresses

      Customer Complaints

      279 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/03/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      My complaint is against PG&e. They sent out a meter reader to read my meter and the battery was dead so they guesstimated how much usage I had which was 50 thems over what it was supposed to be. Again they guessed I found this out by having a technician come out who checked all of my gas appliances to make sure there was no leaks and he checked the meter and found the meter to be faulty because the battery ran out. And the technician guessed how much usage? Which cannot be legal. These things are regulated. I was told this by the technician they sent out to solve the problem this was brought to my attention by my bill. My bill is usually 14 to $20 per month during the summer, but I received a bill for $140.82 so I immediately called them. Because I am on disability and cannot pay a $140 bill during the summer. If you need further proof I have documentation documenting everything. How much my bill was last month. How much my bill was last year at the same month. So please do something to hold. These people responsible because what they did was not only morally wrong but they have been doing this to everyone who has a PG&e bill

      Customer Reviews

      56 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Steven C

      1 star

      07/03/2024

      I live in **************, ***For over thirty years PGE has been conducting rolling black outs in this area.This last week it seems like every day that shut off the electricity and then quickly turn it back on again.This is not good for my electronics; they have ruined several of my computers this way.Monopolys are supposed to be against the law; yet PGE has one of the largest monoolys in the State of CA.They should not be allowed to get away with this practice.They are also responsible for many of the wildfires in **********; and they should be held responsible for the damage that they have caused It was better when the government was responsible for electricity I wonder which govt officials are getting kick backs for this abuse to PGE customers .

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

      BBB reports on known marketplace practices.

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