20 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Jess B
1 star06/21/2024
Samsara is by far the most unscrupulous company I have ever encountered. They shouldnt be allowed to operate as a company. They are about as corrupt as they come. Please, PLEASE dont sign into a contract with them. We tried out trackers with them and signed into a contract. We ended up not using the trackers so I reached out numerous times for instructions to return them because we had no interest in renewing. (They were already in their boxes ready to return when we still had over a year left on our contract.) I was left with no response several times, then got a charge on my account for almost $600.00 for a renewal. I reached out to samsara support and sent screenshots and proof of me trying to cancel and they said it was denied because I didnt do it 30 days before the renewal. Even though the emails with the date I tried to reach out were well before that time. They ignored my attempts to cancel, charged me $600.00 and then refused to refund it even with PROOF provided. I am honestly taken by the fact that they chose not to do what is right and fair. It shows that their company has zero integrity and I pray that this review prevents people from having to deal with the same.
Samsara Response
06/25/2024
****, we are extremely sorry to hear about this inconvenience. We have located your account and can confirm that a member of our team reached out to you today to let you know that Samsara has approved your contract termination request.Review from Riley A
1 star06/09/2024
They tried to charge me $7,000 per year for double facing cameras and GPS tracking in 9 trucks. I finally negotiated them down to $3,700 and, 2.5 years later, I still feel like I'm getting fleeced!1) There are no mobile-friendly versions of their platform. Anything of significance MUST be done on a desktop computer due to action that are not compatible with touch screens. This has forced me, on multiple occasions, to drive ***** minutes to my house or office to make edits to routes that take 30 seconds.2) GPS is CONSTANTLY losing connection. We sweep parking lots, garages, and commercial properties. "Time on site" reports are garbage because their are dozens (if not hundreds) of "1 minute on site" logs. I've worked hand-in-hand with reps from Samsara to tweak settings to "fix" this, and nothing has worked.3) DOES NOT DETECT CRASHES. The system will beep if you take a turn a little sharp, but we've had 5 ACCIDENTS in the last 3 years, and this system had detected ZERO of them. One of our services members was T-boned...no alert. A sweeper truck ran over a curb at 10mph...no alert. A technician ran into concrete balast...no alert. This is nuts!Desperately looking for a different provider if anyone has recommendations.Review from Bryan D
1 star02/28/2024
Very frustrated with Samsara. My company has worked with Samsara for 2 years and we never utilized the system to its fullest. I received a notice on 12/26/2023 that the contract would automatically renew on 1/28/2024. In order to prevent the automatic renewal I needed to respond by 12/29/23, strange how these renewal are sent out when most business are shut down for holidays, I replied on 12/27/23 to remove me from the automatic renewal. I received a confirmation on 1/19/24 that I was removed from auto renewal list. My card was charged on 1/27/24 for over $7,000, I have sent multiple emails and made several calls asking for a refund. The customer service people have been kind and understanding and say they see on their end that the auto renewal was to be stopped and have moved the complaint to the renewal department but I have yet to get a refund or any communication past the customer service call center. I would definitely recommend not using Samsara their are several companies out there that operate with more integrity.Samsara Response
03/08/2024
Hi *****, were sorry to hear that you had such a frustrating experience. Our Support team has located your account and can confirm your requested refund has been processed.Review from Kyle B
1 star02/12/2024
Everything everyone else said. Unreal horrible, out of this world horrible.Samsara Response
03/01/2024
We're sorry to hear about your experience, ****. We have located your account and can confirm our Support team contacted you to clarify your questions and resolve your issues.Review from Nancy S
1 star02/05/2024
I had a really good working relationship with Samsara until I was bullied into trying their new asset devices. I told my rep more than once I was not interested but he kept insisting. I tried it and we never used them. I was 9 days late contacting them to do the return. I acknowledge my fault here. It was Thanksgiving and a very busy time for our sanitation company. Not only could my Sales Rep not be bothered to check in with me, I have returned the devices and been told I will continue to be charged for 30 devices I didn't want to begin with!Unprofessional.I am personally disgusted with this company and I see bullying businesses into their products is a common business practice.Samsara Response
03/01/2024
*****, we're sorry to hear about this experience. We've located your account and can confirm our Support team has reached out to you directly to resolve your issue.Review from John T
1 star12/18/2023
They are a joke it said I had a phone in my hand I was holding a book its says your speeding when your not they watch you when your off duty living in your truck getting undressed sleeping having private calls with your wife its out of controlSamsara Response
12/21/2023
At Samsara, we're committed to privacy, the dignity of individual drivers, and our customers' employees. Learn more about this commitment at *******************************************************.Review from Ed K
5 stars11/30/2023
Informative & encouraging information. Well done. Smart that you are keeping the pedal down.Review from Justin B
1 star11/26/2023
Extremely frustrated with the customer service. Was tricked into signing a 3 year contract just to start a 30 day trial period. I corresponded several times over the course of the 30 days and was only able to install 3 of the 9 units they sent as I never received the correct adapters to fit my equipment. I spoke with my salesmen before the 30 day return deadline and he said to not worry about the 30 day as he was still working on the correct adapters. I finally decided on the 37th day of my "trial" period to cancel and said everything back as I was going with another vendor. I have never been able to connect with the salesmen since and have called customer service numerous times. I am only told I signed a contract and there is nothing they can do about it and there is no manager I can speak to. They want me to pay $1,600/year for 3 years for products that I never was able to install and do not use. Extremely unprofessional on all fronts and frustrated to say the least.Samsara Response
12/06/2023
Hi ******, we apologize for the inconvenience. Our Support team has located your account and has been in contact with you regarding a refund.Review from ROBERT C
1 star11/15/2023
I am very disappointed in Samsara service. I feel I was suckered into a 36 month contract by a coercive sales rep. ***** 1 year I asked for a early termination for financial reasons. Despite the situation, Samsara refused to offer a early termination or partial refund of any kind. It's very disheartening to see a company with such a lack of understanding and no compassion for their customers. I strongly advise others to consider more affordable and customer-friendly tracking service providers and stay away from Samsara. Run from this company and save your hard-earned money! There equipment is ok at best and hasn't work properly most of the time. All of the battery powered units quit working when we had below freezing temps and had to all be reset. I always have communication errors on the installed equipment with only 60% of mine working at the moment. I bought 16 units up front and installed 8 of the battery powered units. I was so disappointed in how they work that I did not install any of the other 8 powered units. They are still setting in the shelf after 12 months new in the box.Samsara Response
11/17/2023
We're sorry to hear about this experience, ******. We've located your account and can confirm that our Support team is actively working with you to resolve your issue.Review from Igor B
1 star11/07/2023
Absolutely awful customer service and support!! We have been dealing with a billing issue since July of 2023 an issue created by Samsara billing. It has taken them almost 3 months to get a resolution. During this time our service has been suspended 5 times because of negligent errors on their end. They refuse to make things right and each time our account is suspended its a 2-3 days process in getting it reactivated. The communication is terrible, it takes 2-3 days for a response from anyone and the managers do not call you back. We are a fleet of 30 trucks and I have never in my life experienced such poor customer service. For what we pay for tracking, it should not be like this. **************** should be a priority and outmost importance. Their telematics are 2nd to none. Their customer service is the worst customer service I have experienced across the industry. If you are looking for service go else where. Their Dashboard is great however the way they treat and support their customers is absolute garbage.Samsara Response
11/16/2023
****, we are sorry to hear about your experience. Our Support team has located your account and we can confirm that your account is reactivated.
Customer Review Rating
1.2/5stars
Average of 20 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.