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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was made aware about an app that had daily payments from my employer which is called Branch. Long story short, my employer has an account creation code that you use to make your Branch account. I used that same exact code as I was creating my account. Then the app gives me an error message that says the verification process has failed. So I contact their customer service and after about 3 days, they finally emailed me back with a link to verify my account with my ID. I sent in the photos of my ID and they said it would take 3 business days to update me. That was last Thursday. Its been 4 business day so far which I feel is highly unprofessional. Ive been calling them every business day since Thursday to see what is going on. Ive been reading the reviews about this app on multiple sites and they have a ton of nasty reviews. Its almost like theyre just taking advantage of the employees of companies that choose to do business with them. Their customer service is absolute trash and it just genuinely seems like they do not care. I dont know if they issue will be resolved this week but Im starting to lose hope and beginning to not care. It would be nice to have access to my earnings to get through the week during these hard times.
Business response
07/03/2024
Thank you for reaching out, Chaz. Our Support Team has corrected the issue with your account that prevented you from setting up your account. A review of your account shows this issue has since been resolved as of 06/26/2024. We apologize for any inconvenience this issue may have caused.Initial Complaint
04/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I used a card issued by this organization, branded as Uber. It was used to rent a car with the program that Uber was promoting. I had the weekly authorizations from Hertz that were added to the card hurts, then finalized my contract and charge the final amount which was equal to or less than the authorizations. Which caused my account with ********************** to be in the negative due to the fact that they did not remove the authorizations when the charge finally posted after speaking with someone at a foreign call center, which I know was clearly not in the ************* due to the extreme language barrier They stated that authorizations will stay on there for 30 days . So they are holding money that was paid from payroll and cash, and not credit, causing financial harm and multiple rejections due to the fact of the negative balance created due to the error of branch messenger. I contacted the vendor *****, and they stated that the authorizations have been removed yet branch messenger still has not removed and has caused me issues with other debits that have been rejected due to the fact of branch messengers negligence on removing these authorizations.Business response
05/09/2024
Thank you for reaching out, *****. Our Support Team has followed up directly via email, and provided you information regarding your pending holds and when they will be released. We apologize for any inconvenience this issue may have caused.Customer response
05/09/2024
The company stated a policy that is clearly not in the terms and conditions or any agreement. I have submitted a letter from ***** showing the final transaction, yet Branch still fails to reflect the changes and has repeatedly taken income that is tied to this card and they refuse to release it from my account. The on a continuous basis embezzle money on a balance that I do not owe and the account clearly reflects that. I am due interest and penalties owed, they also fail to respond to the *** Arbitration filed and have a foreign call center without any knowledge do nothing.
Complaint: 21644468
I am rejecting this response because:
Sincerely,
***********************
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Get a QuoteCustomer Complaints Summary
79 total complaints in the last 3 years.
18 complaints closed in the last 12 months.