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ComplaintsforUPS Store
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was dropping off an Amazon return package and was charged $4 to tape the box shut. The Amazon return was to be free pack and ship. The return one item 12 inch square by 2 inches thick, in its original, undamaged, Amazon box. The box was scotch taped shut, but not taped with packaging tape. This occurred on December 6, 2022. I have attached a copy of the receipt and the response received when I complained to the store. Although the receipt says it was for correction tape, I did not receive that or any other product from this store.Initial Complaint
08/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
2 months ago, I had dropped off a package for return with items valued over $300. The business committed to provide shipping for my package, however they admitted fault and an employee who scanned and created the label for my package incorrectly imputed the information resulting in my package not being in their facility and not able to be tracked or located. The business has not tried to resolve the issue. I have physically gone to the business and they claim they have no control. I have also emailed twice following up on my dispute to receive no response for their employees mishandling of items, as well as, not providing the service I paid for. I need to be refunded the cost of those items in the package - which they asked for the receipt of the items and I have not been contacted.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2222 17th St Fl 4
San Francisco, CA 94103-5015
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.