Business ProfileforDr. Malcolm Pyles

I am filling this claim because there is no way to resolve the issue within the company. *** received numerous emails from three separate individuals; -*************************************** -************************* -***************************** All with the same content, advising me I have a past due balance in the amount of $11.80. This not only doesnt make sense due to the fact all services are paid upfront and in the amount of hundreds of dollars, but also because I paid that exact amount on 03/01/23 when I was in the physical office and was receiving treatment for a service I had multiple sessions previously paid. *** requested invoices showing the services Ive received and paid for so I am able to see where this nominal fee is showing as unpaid. 01/05/23 - $1,479 paid via credit in person 03/01/23 - $11.80 paid via debit in person 05/31/23 - $738 paid via debit in person Total spent - $2,228.80 Which includes multiple treatments in multiple areas with multiple sessions. Ive never received any invoices or receipts for services paid for and/or breakdown of costs for paid services. Now, I get weekly emails demanding the exact amount I paid over 8 months ago of $11.80 with threats my credit report will be impacted by the non-payment of demanded monies. The only reply I am getting is a copy paste demand letter for the same amount ($11.80) from a different person every time. Except for one email reply stating that my $11.80 payment was received 02/01/23 but that I still had a balance of $11.80 from an office visit on 03/14/23. Neither of these facts can be true. I was never in the office on 02/01, nor on 03/14/23. I had an appointment on 03/14/23 but canceled ahead of the appointment and rescheduled for 05/31/23. There are no services or fees that I have been advised of that amounts to $11.80 and everyone in the billing department refuses to give me an itemized receipt for services paid in order for me to check against my records and confirm that I indeed owe $11.80