Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Vida has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Vida

      145 9th St Ste 105 San Francisco, CA 94103-2637

    Business ProfileforVida

    Fashion Designers

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 90 Customer Reviews

    Customer Complaints

    37 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    VIDA offers artist-designed accessories, home decor and apparel.

    Business Details

    Location of This Business
    145 9th St Ste 105, San Francisco, CA 94103-2637
    BBB File Opened:
    7/19/2016
    Years in Business:
    10
    Business Started:
    1/11/2014
    Business Started Locally:
    11/20/2015
    Business Incorporated:
    4/2/2014
    Type of Entity:
    Corporation
    Number of Employees:
    25
    Alternate Business Name
    • Vida & Co
    Business Management
    • Umaimah Mendhro, CEO/Owner
    • Henrike Langbroek, COO
    • Mrs. Lauren Miller, Marketing Director
    Contact Information

    Customer Contact

    • Mrs. Lauren Miller, Marketing Director
    Additional Contact Information

    Email Addresses

    Customer Complaints

    37 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/06/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I have been ordering Vida masks for years, because they had certified, proper KF94 masks. I have not gotten covid while wearing these, and they always came individually packaged and stamped with proper certification (KF94, CE, etc).I reordered the same masks just a few weeks ago and received something entirely different. The masks were mass packaged, were of low quality, were smaller, had poor fit, and were stamped only with "Made in ***". There is no accompany label, certification, or any proof that they provide the protection alleged. The company provided me test results from 2022, from an independent lab. There is no evidence of the **** listing" or any sort of connection to the *** or authority that rates mask efficiency. There is no evidence that the masks provided are the same ones that obtained the results shown in the studies. I have no idea what I received.I am high risk, and I too feel like I have been bait and switched from a legitimate mask provider to a scam. This is a clear repeated problem, and I relied on the company's past performance for this one; had I re-researched it, I would not have ordered. I have no idea what I have and I do not feel comfortable wearing these masks for protection. They must be properly identified with certifications, labels, or anything (CE, FFP1,2,3, ***, KF94) to match the claims made on the website and they are not. The only recourse for me is my money back. Though I also highly recommend Vida change its website to make clear that they cut costs and can no longer provide any proof of their claims.
    Read More

    Customer Reviews

    90 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Susan C

    1 star

    08/14/2022

    I ordered 20 vida masks. All were too tight fitting and I felt like I couldn't breathe in them. No where did it say N95 or KN 95. I wanted a full refund or ship them back. Unable to do either according to Vida. They said they were shipping 5 replacement masks with adjustable earloops. I still have not received the 5 masks. I've not received an email either stating new order on them.SCAM

    Vida Response

    08/15/2022

    The VIDA website clearly states the mask dimensions through our sizing charts to help customers pick their best fit. Even though the masks you received were as advertised as you mentioned in our CS team, we still offered you a replacement at no additional cost. We sent you an email on August 14th about your replacement and your new order number. Please note that masks are personal use items and therefore we cannot accept them for returns for safety reasons. Also, a refund is only processed for damaged products or those that don't match the product description.

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.