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Find a Location

Kraken has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Kraken

      237 Kearny St Ste 102 San Francisco, CA 94108-4502

    Business ProfileforKraken

    Financial Services

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Payward Ventures, Inc. vs. The Commodity Trading Commission
    On September 28, 2021 , Payward Ventures, Inc. dba Kraken settled charges (CFTC Docket No. 21-20), brought against the company by The Commodity Trading Commission. The settlement stems from allegations that between June 2020 to July 2021, Kraken offered margined retail commodity transactions in digital assets to U.S. customers who were not eligible contract participants and the company failed to register as a futures commission merchant (FCM).

    Without any admission of wrongdoing, Kraken has agreed to pay a $1.25 million civil penalty and will cease and desist from further violations of the Commodity Act (CEA).
    See all additional business information

    At-a-glance

    Customer Reviews

    1.52/5stars

    Average of 23 Customer Reviews

    Customer Complaints

    117 complaints closed in last 3 years

    66 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    237 Kearny St Ste 102, San Francisco, CA 94108-4502
    BBB File Opened:
    4/15/2014
    Years in Business:
    12
    Business Started:
    11/4/2011
    Number of Employees:
    3000
    Alternate Business Name
    • Kraken Pro
    • Cryptowatch
    Business Management
    • Mr. Jesse Powell, CEO & Founder
    Contact Information

    Principal

    • Mr. Jesse Powell, CEO & Founder

    Industry Tip

    BBB Tip: How to shop for financial services

    Customer Complaints

    117 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/31/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    Hi,I have an account at ********************** and one fine day the account is closed. I contacted the customer service and I was asked to logon on using web browser and i did had the same issue and reported back. Since then no correspondence in spite of contacting them. I have over 5K cash as well as existing insvements.
    Read More

    Customer Reviews

    23 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brian D

    1 star

    06/17/2024

    Horrible business practice by this company. I was trying to wire funds into this exchange after using them once before with success. And they refuse the wire transfer and completely block me from using them. No explanation, no phone call or email explaining why. I requested a call but they refused. What a horrible way to do business.

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

    BBB Reports On

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