Customer ReviewsforKraken

Transferred the money a week ago, it was supposed to arrive immediately but is still not there (this is not the first time Im transferring to this account and transfers were successful, albeit delayed, in the past). Emailed support 2 days ago, they said they would redirect my inquiry, but I havent heard from anyone and the website says phone support is currently unavailable. How is this a legitimate business and so many people trust this company with their money is beyond me.

Horrible business practice by this company. I was trying to wire funds into this exchange after using them once before with success. And they refuse the wire transfer and completely block me from using them. No explanation, no phone call or email explaining why. I requested a call but they refused. What a horrible way to do business.

No stars if I could . I am in the same boat as many of you. My Kraken account lasted about a week or less before they locked it and my money. Sent them all the proper verification during setup. They verified and accepted my deposit via Plaid in the sum of 5k. Then after a pending order to test the system of $100 for a Bitcoin trade they locked my account and said they are closing it.My money is currently locked they say until May 31st. We will see. I think its time to call my bank now and make a report. I dont trust them.DO NOT USE THEM

Kraken will take payments from me and later charge me again I do not understand why this is happening but to some degree I am being over charge. They just tried charging a card I haven't even used with them in over a month. Something needs to be done.

MINTERCHANGE.ON 2/13/24 I DEPOSITED $1000 IN KRAKEN'S CASH ACCOUNT ON 2/12/24 USING PLAID. ON 2/13/24 WHEN I ATTEMPTED TO BUY CRYPTO I DID NOT HAVE THE DEPOSIT IN MY ACCOUNT.ICONTACTED SUPPORT AND RECEIVED A E-MAIL FULL OF GIBBERISH SAYING MY SECURITY HAD BEEN VIOLATED.IF YOU CAN HELP PLEASE DO.-***************************

I signed up for kraken and was able to buy lite pin and withdraw to another address immediately. Im trying to use it again for a second time and I cant withdraw. I was told for new users theres 72 hour hold. I used the same payment method the as the time nothings changes I dont understand why I have to wait 72 hours and I should have been notified of that BEFORE buying crypto. Im calling my bank to get a refund since their support will not answer the phone and Ill never use kraken again!!! I mean wtf would I want to wait 72 hours for my funds get real.

Kraken is a Fantastic business that charges as little as possible for orders and transfers while offering perfect execution.

This company is horrible. I placed a **** deposit, and they held it forever and then told me that they were closing my account and I could not reopen another one. NO REASON why, and my money is lost in limbo. They refunded it back to a completely different account.

I called ****** about a wire transfer that did not post to my account later they sent me email saying they were closing my account this place is a joke do not do not do business with these people

Do not use this exchange unless you like grief and don't mind losing funds. I signed up and was verified with the proper ID, (************** Real ID Driver's License). A few days later when I signed in, they wanted to reverify my ID? I did anyway, using the SAME driver's license and just like that, an hour later I'm verified again. Fantastic, until I tried to actually buy a small amount of crypto, ($100). Now they wanted my bank account information, (username and password) for some company called Plaid. I don't know about you but, ***** gets that info from me just because they say they need it! Ok, they said they also accept debit cards and I have one of those from the same bank. I tried twice and BOTH times the transactions were unsuccessful, or so they claimed. I then contacted customer support by chatbot at first then by a "human" who said that this issue was being escalated but email will be the only means of contact from then on. I go to my email and there it is, "Sorry we have to inform you that we are closing your account for...b/s security reasons...and ****, yada,yada, prevent us from telling you why!" I was mad at first and then I thought to myself, you have been living an entire double life as a money-laundering, drug kingpin and you knew nothing about it. Ya fooled yourself but ya can't fool Kraken! Seriously though, what criminal uses their real, VALID ************** issued Driver's license and legal address online? Let's be for real here, they wanted my bank info on top of my other personal information and when I wouldn't give it to them, I'm gone. They are now probably going to sell my social security etc. on the black market. Something else I now have to worry about. As for the 2 x $100 attempts I made to buy crypto, I guarantee those transactions will go through and I'll have to explain to my bank why they should be reversed. That's how this story ends.