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Find a Location

Nerdwallet, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforNerdwallet, Inc.

    Financial Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    45 complaints closed in last 3 years

    20 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/27/2017

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Nerdwallet, Inc. offers consumers free online personal finance and credit card comparison services, including comparisons of insurance and loan options.

    Products & Services

    This company offers online personal finance and credit card comparison services.

    Business Details

    Location of This Business
    55 Hawthorne St Fl 11, San Francisco, CA 94105-3906
    BBB File Opened:
    5/3/2013
    Years in Business:
    15
    Business Started:
    3/1/2009
    Business Started Locally:
    3/1/2009
    Business Incorporated:
    1/31/2012
    Accredited Since:
    7/27/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 60DBO-74812 for this business, issued by Department of Business Oversight. The expiration date of this license is 1/31/2026.

    These agencies may include:

    Department of Business Oversight

    1515 K Street, Suite 200

    Sacramento CA 95814

    (866) 275-2677

    http://www.dbo.ca.gov/About_DBO/contact_us.asp

    BBB records show a license number of 0K92033 for this business, issued by California Department of Insurance/CDI. The expiration date of this license is 1/31/2026.

    These agencies may include:

    California Department of Insurance/CDI

    300 Capitol Mall, Suite 1700

    Sacramento CA 95814

    (800) 927-4357

    http://www.insurance.ca.gov/

    Type of Entity:
    Corporation
    Number of Employees:
    900
    Business Management
    • Mr. Tim Chen, Owner/Manager
    • Mx. Keely Spillane, Vice President of Corporate Communication
    Contact Information

    Principal

    • Mr. Tim Chen, Owner/Manager

    Customer Contact

    • Mr. Tim Chen, Owner/Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: How to shop for financial services

    Customer Complaints

    45 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/01/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    Today, I was contacted by a firm, they wouldn't give their name but they said they had a client named Easy Money that claimed I owned them money. This is news to me but I asked more questions. This person said I had borrowed $900 in 2015!This is the first time I have heard of anything like this. The person claimed their client, Easy Money was claiming I had defrauded them. When I said I have never heard of them, he said, it could be one of their loan companies but didn't know which one. I said it sounds like a scam.I am a senior citizen and we are constantly attacked by scammers to give money! I looked up this company and found out their parent is NerdWallet. I have heard of in advertisements. Location is ****************************************. However, the situation doesn't sound legitimate and the person could not tell me any more. In fact when I accused him of a scam, he just said "good luck and goodbye". However, he had also said something about sending this to the county of ****** in ***********. I don't know what that is about either. But the claim I have been fraudulent with this so called loan doesn't make sense. Especially when it was 2015, 9 years ago and no communication that I know of since then. I have been in and still am in a financial hardship with many creditors. Mostly credit card companies and banks. However, my track record shows I am or have paid off any debts I have owed. So the claim I am committing fraud on this company for such a small amount, does not even make sense when I am paying on much much larger loans and credit cards. I have worked out hardship situations with all of them. There is not a single account, I have not paid. Except this one that has never contacted **** would like the BBB to contact them and get to the bottom of this. It still looks illegitimate to me but I trust the BBB. You have been very helpful to me in the past. Like I said, we senior citizens are always the target of scams or improprieties.
    Read More

    Customer Reviews

    13 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Antonio H

    1 star

    06/05/2024

    I set this card up to rebuild my credit, worse mistake ever. I set up auto pay so it would be paid on time each month big mistake. My limit was $550 my balance was $153.00 they put the auto pay through for $403 more than the balance. If you do pay the balance in full they reduce your credit limit to your balance and report it to the credit bureau which then changes your utilization over 100%. The customer services has no ability and continues to repeat the available balance and payment due even when that is not your issue. Worst experience I have ever had with a secured credit card. I cant wait till the class action lawsuit. I almost forgot I moved a few months after I had the account call to change my address sent utility bills lol the need a copy of your social security card to change your address, you didnt need that to open the account just a mess and the most inconveniencing secured card ever.

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