65 Customer Reviews
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Review from Judy B
5 stars08/09/2024
I had a very good experience with Unlock. ***** explained everything to me and answered my questions about everything. If there was any glitch at all it was with the document processors as they seemed overwhelmed and didn't know what had been ordered and what not. ***** took PTO days during the process but called me before she left and reviewed where we were with the underwriting and how much longer to anticipate for the payout. It was a very good experience and I am so relieved to be out of debt. I also like that although the payback seems high and daunting, if I amortize it now, it doesn't even compare with what 29% unpaid credit card bills would amount to. I also like NO LONGER being a consumer. This has taught me to learn to live within my means and not depend on being able to take a HELOC whenever I please. I was denied that because my income wan't high enough to qualify even though I was sitting on $250k of equity. Really?!!! Unlock became the solution. Thank you for helping me. ***** to ********************** and *****'s helper.
Unlock Response
08/13/2024
Thank you for sharing your experience! Were glad to hear that ***** and the team supported you. Knowing that Unlock helped you find a solution and achieve debt relief is wonderful. Your feedback on the document processing is noted, and well work on improving that area. Thank you for choosing Unlock!Unlock Response
08/13/2024
Thank you for sharing your experience! We're glad to hear that ***** and the team were able to guide you through the process and help you reach your financial goals. It's great to know that Unlock provided a solution that worked for you. Thank you,The Unlock TeamReview from Deborah D
1 star07/10/2024
They sold me on 3% annually for the first three years. Then, they refused the contract. Then, they said they would do the contract but the terms of it were completely misrepresented to me. They did not send a complete contract at the time of signing. I did not understand what I was agreeing to at all. These people are thieves and taking advantage of senior citizens.Unlock Response
08/01/2024
Were truly sorry to hear about your experience and any confusion regarding the terms of your home equity agreement. We are deeply committed to customer education and provide a product overview and detailed information about our home equity agreement throughout the process to ensure that customers can ask questions and gain a thorough understanding of how the product works. From researching your file, we found that you had many questions about various details of the agreement and those questions were answered promptly and in detail.To be clear, there is no 3% annually feature in our home equity agreement, as the pricing of your agreement is based on an exchange rate, not an interest rate. As is stated in all of sales and education materials, Unlock provides homeowners with a lump sum of cash in exchange for a portion of your homes future value. We want to ensure that you understand the terms of your agreement, so please contact us at ********************** or ********************************** at your earliest convenience so we can thoroughly review your agreement and answer any questions. Thank you,The Unlock TeamReview from Jacqueline S
2 stars07/01/2024
We loved the process to obtain an Unlock Home Equity Agreement (not a loan, right). Pretty painless. Some things are too good to be true though. We checked on our payback yearly. Two years later, our $52k "loan" had a payback of $74k! We wanted to refinance and pull some more equity; but you can't cash out unless you pay Unlock back in the process. So yeah $22k later, Unlock became the real winner because they have a secondary lien on your property!Unlock Response
07/03/2024
Thank you for your feedback. We are sorry to hear about your dissatisfaction with your experience.Unlocks Home Equity Agreement (***) is not a loan and has never been positioned as such. Throughout the process, we provided numerous disclosures and detailed information to ensure you understood the terms of your agreement and the cost of the transaction. We also provide regular updates on the estimated cost to settle.The cost of your *** is based on the duration it remains in place. Terminating early may result in higher costs, subject to the annualized cost cap. If the *** is kept for the full term, the annualized cost would be significantly lower.We strive to ensure our customers are fully informed and make decisions that best suit their financial needs. We appreciate your feedback and will use it to improve our services.Review from Norman R
5 stars06/28/2024
Easy to deal with. Logical process. They made sure my wife and I understood everything and reviewed the terms twice at their insistence The process was also timely, and we were kept abreast of the process. The key to understanding this payback is that you must keep the home and the Unlock in place for the full 10 years. Otherwise, the cost is unacceptable. However, if you maintain the Unlock for the full term, it is a competitive rate. Also remember, that you are enhancing your current cash flow as no monthly payments are due. So, if you are paying off other bills, you are truly enhancing your cash flow for the ten-year period. Our rep was great as were the closing team.Unlock Response
07/01/2024
Thank you for your positive feedback! We're glad you found the process logical and timely, and our team ensured you understood all the terms. We're happy to hear your experience with our Home Equity Consultant and the closing team was great.Thank you for choosing Unlock!Review from MARC C
1 star06/24/2024
Worst decision I ever made. It's pitched as a saving ***** at the time but the reality is that it will end up costing you way more than you expect. Basically got $28,500 but actually only received $25,000 because of closing fees. Then a year later, the repayment is expected to be $34,000 - $36,000. So pretty much $10,000 in interest for one year of borrowed money. Loan sharks probably have better rates. Not sure how anyone can pitch this as a positive. Don't do it!!!Unlock Response
07/01/2024
Thank you for your feedback. We are sorry to hear about your dissatisfaction with your experience.Unlocks Home Equity Agreement (***) is not a loan and has never been positioned as such. Throughout the process, we provided numerous disclosures and detailed information to ensure you understood the cost of the transaction.The initial amount received includes closing fees, which were disclosed upfront. The cost of the *** depends on the duration it remains in place. Terminating early may result in higher costs, subject to the annualized cost cap. If the *** is kept for the full term, the annualized cost would be significantly lower.We strive to ensure our customers are fully informed and make decisions that best suit their financial needs. We appreciate your feedback and will use it to improve our services.Sincerely,The Unlock TeamReview from Steven C
5 stars05/26/2024
Top notch professionals. They respond promptly to phone calls and emails, and keep you completely informed on the status of your transaction from beginning to end. Special shout out to ***** and ******. They were AMAZING!Unlock Response
05/28/2024
Thank you for taking the time to share your experience. We're glad to hear that our team communicated well and provided strong support throughout the process. Thanks for recognizing the service you received from ***** and ******.Sincerely,The Unlock TeamReview from WILLIAM B
5 stars05/03/2024
great service , friendly staff, limited paperwork, calls always returned quickly, our rep ********************* was great, I would recommend unlock to anyone looking for a ******* free home loanUnlock Response
05/07/2024
Thank you for your kind review! We're happy to hear about your great experience with us. Providing hassle-free service with friendly staff and prompt communication is our priority. We appreciate your recommendation.Thank you,The Unlock TeamReview from Albert L
5 stars05/01/2024
I am amazed how easy the process went! I would recommend to anyone needing cash.AlUnlock Response
05/02/2024
Thank you so much for your kind words! We're happy that your experience with us was smooth and hassle-free. Your recommendation means a lot to us. Sincerely,The Unlock TeamReview from Leanna C
1 star04/30/2024
I have dealt with 2 people at this company. They do not return calls, texts, or emails and its extremely frustrating. *** been trying for over a week to talk to my consultant and have gotten no response. Im extremely frustrated. Im about ready to stop the whole process and go with another company because this is ridiculous.Review from Fonda M
5 stars04/25/2024
Team was very knowledgeable and helpful. Closing was quick and experience was great.Unlock Response
04/26/2024
Thank you so much for your kind words! We're thrilled that you found our team knowledgeable and helpful, and that your closing experience was quick and enjoyable. Providing exceptional service is always our top priority, and we're grateful for the opportunity to assist you.
Customer Review Rating
3.88/5stars
Average of 65 Customer Reviews
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