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            Business ProfileClub Feast

            Food Delivery

            Contact Information

            668 Hayes St

            San Francisco, CA 94102

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            668 Hayes St, San Francisco, CA 94102
            BBB File Opened:
            2/3/2021
            Years in Business:
            3
            Business Started:
            9/28/2020
            Number of Employees:
            1
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a food delivery service

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/29/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            ClubFeast promised discounted meal through subscription (pre-pay) for credit, the users/subscribers then place the order using available credit. It went on for a while though Club Feast consistently raise the price for meal and delivery. Club Feast app stop working for weeks without any communication. It took a lot of efforts to get those credit refunded. (The previous unused credits refunded on 7/5).Club Feast then charge me again on 7/16 for $10.48. I have reached out to Club Feast through text (as stated in its website), chat (with representative) and email without success. The amount/dispute with Club Feast is so little and Club Feast made it extremely difficult to get refund or incorrect fee even when the app is totally not working. Club Feast also failed to refund incorrect fee charged for delivery. The difference is $1.50.It would appear that Club Feast is dragging its feet and hope people would give up trying. $11.98 is the amount Club Feast owe me. A screenshot of the email sent to Club Feast is attached. Also attached is my credit card showing the charge on 7/16 and no refund was issued to date.
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jesse K

            07/26/2021

            Club Feast is a subscription based food services delivery platform operating in large metropolitan cities. Club Feast does not pay its drivers as set forth as per its agreement. Further, there is very little to almost no support, care, or concern while attempting to resolve an issue such as this from its office.If you support this business, you support an entity that is taking advantage of its drivers who deliver your subscription based meals for free.

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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            BBB reports on known marketplace practices.

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