Business ProfileforInstacart.com

I made a transaction with Instacart on July 22nd in which my items were reported delivered but never were. I watched on the *** myself as the driver stopped in an area a little ways away from the house and then turned around so I messaged her and asked if she found the house okay. She told me that she did but I told her that I couldn't find the items to which she told me that she checked the address twice before cutting contact. I immediately reported this issue and filed a complaint ticket which I received a response the following date simply stating that they "maintained our decision to not offer a refund, credit, or redelivery" with no further explanation. I decided to call the customer service number and spoke to a woman who told me that the reason my refund was denied was because of the photo that the driver had provided them. She also told me that the driver's account had been flagged because she didn't provide me with the photo when I expressed concern. Seeing as she apparently was blocked from viewing this photo, I emailed a response to the previous resolution asking for access to the photo to which I did not receive a reply. Finally, I spoke once more to another customer service agent on the phone who confirmed that according to the *** tracking, the driver had not made it to the destination as I suspected but still couldn't help me with anything more. The transaction was only worth $40 or so, but I think the principle of the matter is the most important and I have felt like no one in that company is willing or able to help me. Every service that they have available for you to speak with in real time has no real power to do anything to resolve your situation and it comes off as disingenuous. I feel stuck in this situation and I hope that there is a resolution to be found,