Customer ReviewsforInstacart.com

On 7/19/2024 I place an order on instacart.com. My total came to around $64 I was charged $71 and instead of crediting me $7 instacart charged me again for $64. Then 2 days later charged me another $64. That's a $135 over charged for a $64 bill. This is not the first time I was double and triple charged by instacart. The last time it took over a week for a refund. And this time I've had to go through several channels to try and resolve this issue. I have yet to receive my promised refund to my account. BEWARE CHECK YOUR ACCOUNT BALANCE CONTINUALLY DAYS AFTER ANY INSTACART PURCHASES.

Warning to not use instacart They have the worst customer service and they commit fraud by claiming that they use in store pricing. I was overcharged on an item that clearly state one price but they charged another, I even sent them a picture but somehow it was my fault. On another occasion I was charge twice on a item that I only wanted one. Another time they charge me double the price on a item. The people picking the grocery are not to smart. The customer service is even worst. I sent them 8 emails trying to resolve a problem and still didn't get it resolve. I hope this company goes out of business. They are constantly ripping off the consumer.

I had the worst experience with Instacart.com today. There has been other bad situations but today was disappointing to the core. I had a shopper holding on my order for 3 hours!! This shopper was dealing with multiple orders all at once and Instacart allowed them to do so. My order was first scheduled to be delivered around 7:21 pm today and the assigned shopper never really did complete the order. Instead, this woman called ******, held 92 dollars from my bank account until 10 PM and after several reschedules nothing was done. I had to be with their customer service chat for an hour asking them to be in contact with the shopper and find out why a shopper would hold several orders and do nothing?! They are allowing this behavior and not taking measures to keep bad intentional people out of the App! They offered a despicable 5-dollar credit and 7 days (SEVEN DAYS!!!) police refund!!!! This is an abusive situation. They do not care about their customers.

I had an Instacart + membership because it was a perk of my credit card. When I activated it, I saw on the account page that I would be notified via email prior to renewing my membership. My plan was to cancel at that time. I never got the email and found out the membership had renewed when I saw the charge on my credit card statement. I logged into Instacart and navigated to my account page. When I proceeded to try and cancel my membership I saw the Instacart policy that stated "To get a refund for your Insacart+ membership fee, you can cancel your membership within the first 15 days of your paid term, as long as you haven't placed any orders using the membership." This is good news because my membership had renewed on July 4th and I was trying to cancel on July *********************************** over a month. I was getting an error that it had been more than 15 days when I tried to cancel so I reached out to customer service. At first I was communicating with the virtual assistant and I received an automatic reply listing the same policy mentioned previously and redirecting me to the same page I was initially trying to cancel through. I requested help from a representative since there appeared to be an error in the system preventing me from getting the refund. When I explained the issue to the representative, they told me that there was only a 5 day period after renewal in which you are eligible for a refund. I showed the representative the policy sent to me via the virtual assistant and the policy listed on my account page detailing the 15 day policy, but they were insistent this was incorrect and the policy was only 5 days. I politely asked that they consider refunding my membership fee since I received conflicting information from their website. The representative was unwilling to help me and just kept sending me a link to another page listing the 5 day policy. This was very disappointing and I will be disputing the charge with my credit card company. Beware!!

Ugh where do i start. I'm so frustrated with this company. I've ordered probably 4-5 times in the past 3 months and everytime the driver gets me spoiled food or missing items. I always have them just drop it off at my door and my mistake I should have looked through all the items before accepting the delivery. They refunded a few items, but this last 2 times they flagged my account. I can't help it if the driver gives me spoiled food. And this last time they either gave my items to another customer or stole. They refuse to refund my money and I've put a claim and they still refuse. Im out like $20. I know it's not alot, just frustrating that they think I'm lying. I swear I'm not. They won't even talk to the driver or look at cameras. I also told them to call me and they refuse. Don't use this company. Just go to the store yourself. Not worth the hassle. I even thought maybe it's Sprouts , I will try *****'s next. ****** was worse because I didn't get my items that were 4 bucks each and I got 3.

tldr: Instacart sent a message to my email stating that I had free delivery, but the free delivery didn't actually apply to my account associated with that email address. And nothing in the email suggested it was limited to another account.Fraudulent and misleading marketing -- Instacart sent me multiple emails stating that I had received a temporary Instacart+ membership, which includes free delivery. I placed an order, but when I looked at the receipt, Instacart had charged a delivery fee. I tried to get this resolved online, but their AI chat feature was buggy and didn't work. I called their help number and was twice disconnected. The third time, I was able to speak to someone who informed me that apparently there are two accounts associated with my email address, and only one of them had an Instacart+ membership. But Instacart's email said nothing about which account it applied to.The customer service rep initially told me there was nothing she could do. When I told her this was unacceptable and that I wanted Instacart to refund the delivery fee, she offered to refund about half of the fee and said this was all she could do. I reiterated that this was unacceptable and told her that if Instacart didn't provide a full refund, I would inform a regulator about their inappropriate practices. Suddenly, she was able to refund the full fee.

I have had to use Instacart for years as I am physically unable to go to stores to shop. Today I learned that Instacart has different prices than are available in store. They do not recognise some sale items resulting in higher prices than what the shopper actually pays when they check out my order. The shopper doesn't get the money but Instacart pockets the difference. Their **************** merely parrots company policy. Caveat emptor! I guess they enjoy ripping off pensioners. I wish there was an alternative service.

Very disappointing customer service. When they say 100% satisfaction guarantee, it does not mean anything. I complained about a poor replacement since I had to pay for something I did not order and did not approve of. It was so bad, it went in the trash. I sent pictures and filed several appeals but they kept saying to update my replacement settings and file a new appeal. How many appeals do you have to file? What does my replacement settings have to do with my complaint? In their policy, it does not say : tell us in advance what you dont want (in this case spoilt meat). It says the customer is qualified for a refund or a credit if the shopper delivered an inadequate replacement which the customer did not specifically approve through the platform. Which was exactly my case. But no, impossible to get a refund. All my appeals denied and their answer is always to file a new appeal. Frustrating to say the least

********** from Instacart Customer Experience - Shopper is one of the best customer care agents. Very quick and responds promptly. I really appreciate her help with my account ??

On July 3rd 2024 I was wrongfully deactivated for "Your shopper account is linked to another accounts) on the Instacart platform."Which is totally false information I only have 1 instacart shopper account and it's the one I been using for the past 2 months since I got off the waiting list. I have not violated our contract in any way, and I should not be unable to perform the duties of a job I love and have excelled at. Very much unbelievable that I was deactivated wrongfully. Here is my email if u can help me get my account back: ********************************