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ComplaintsforKeepsafe Software
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Complaint Details
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Initial Complaint
08/31/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
on august 30th 2021 I downloaded their app because a friend sent me a link with a code so we could share photos with each other. i loved the idea of being able to use this feature on the app i upgraded to the premium for 24.99/year with the idea that I would potentially use the features under the premium subscription at a different time. after spending a couple hours trying to figure out why my app wasnt showing the photo share feature, i sent a message to the support team. they informed me that the photo share feature is no longer available and is being removed from the app yet their website l advertises the ability to use the photo share feature and even the support team who emailed me back said the website is out of date and only legacy users that already have the app can use that feature yet they allow legacy users to send non users a code for photo sharing. they said they cant and wont per policy issue me a refund. i have been speaking with ***** at the keepsafe support team.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.