Share
Business ProfileforNatural Home by The Futon Shop
At-a-glance
Customer Complaints
24 complaints closed in last 3 years
7 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
The Futon Shop retails and distributes Organic and Green Furniture and Futons, eco-friendly, chemical-free organic mattresses, futon covers for our sofa beds, futon frames and platform bed frames.
Business Details
This is a multi-location business.
- Headquarters
- 2150 Cesar Chavez, San Francisco, CA 94124-1020
- BBB File Opened:
- 1/1/1983
- Years in Business:
- 48
- Business Started:
- 1/1/1976
- Business Started Locally:
- 1/1/1976
- Business Incorporated:
- 7/9/1987
- Accredited Since:
- 2/26/2009
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 85807 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.
These agencies may include:
California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave
North Highlands CA 95660
Fax: (916) 9217279
http://www.dca.ca.gov/consumer/wll.shtml
BBB records show a license number of 127555 for this business, issued by California Bureau Home Furnishings and Thermal InsulationsThese agencies may include:
California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave
North Highlands CA 95660
Fax: (916) 9217279
http://www.dca.ca.gov/consumer/wll.shtml
BBB records show a license number of 123307 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.These agencies may include:
California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave
North Highlands CA 95660
Fax: (916) 9217279
http://www.dca.ca.gov/consumer/wll.shtml
BBB records show a license number of 133481 for this business, issued by California Bureau Home Furnishings and Thermal InsulationsThese agencies may include:
California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave
North Highlands CA 95660
Fax: (916) 9217279
http://www.dca.ca.gov/consumer/wll.shtml
BBB records show a license number of 127558 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.These agencies may include:
California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave
North Highlands CA 95660
Fax: (916) 9217279
http://www.dca.ca.gov/consumer/wll.shtml
BBB records show a license number of 127557 for this business, issued by California Bureau Home Furnishings and Thermal InsulationsThese agencies may include:
California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave
North Highlands CA 95660
Fax: (916) 9217279
http://www.dca.ca.gov/consumer/wll.shtml
BBB records show a license number of 169409 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.These agencies may include:
California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave
North Highlands CA 95660
Fax: (916) 9217279
http://www.dca.ca.gov/consumer/wll.shtml
BBB records show a license number of 409 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.These agencies may include:
California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave
North Highlands CA 95660
Fax: (916) 9217279
http://www.dca.ca.gov/consumer/wll.shtml
BBB records show a license number of 132666 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.These agencies may include:
California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave
North Highlands CA 95660
Fax: (916) 9217279
http://www.dca.ca.gov/consumer/wll.shtml
BBB records show a license number of 123305 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.These agencies may include:
California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave
North Highlands CA 95660
Fax: (916) 9217279
http://www.dca.ca.gov/consumer/wll.shtml
BBB records show a license number of 176050 for this business, issued by Bureau of Electronic and Appliance Repair. The expiration date of this license is 8/31/2024.These agencies may include:
Bureau of Electronic and Appliance Repair
4244 South Market Court, Suite D
Sacramento CA 95834-1243
BBB records show a license number of 127553 for this business, issued by Bureau of Electronic and Appliance Repair. The expiration date of this license is 8/31/2024.These agencies may include:
Bureau of Electronic and Appliance Repair
4244 South Market Court, Suite D
Sacramento CA 95834-1243
- Type of Entity:
- Corporation
- Number of Employees:
- 14
- Alternate Business Name
- A Diamond Production Incorporated
- The Futon Shop
- Hours of Operation
Primary
- M:
- 10:00 AM - 6:00 PM
- T:
- 10:00 AM - 6:00 PM
- W:
- 10:00 AM - 6:00 PM
- Th:
- 10:00 AM - 6:00 PM
- F:
- 10:00 AM - 6:00 PM
- Sa:
- 10:00 AM - 6:00 PM
- Su:
- 11:00 AM - 6:00 PM
- Business Management
- Ms. Suzanne Diamond, President
- Contact Information
Principal
- Ms. Suzanne Diamond, President
- Additional Contact Information
Phone Numbers
- (650) 573-1082Other Phone
- (925) 362-9733Other Phone
Email Addresses
- Primary
- (650) 573-1082
Customer Complaints
24 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The night that the moldy tatami were delivered, I got viciously ill in reaction (and nonstop asthma attacks and more)
Then store owner did not arrange for the pick up; she told me over email I hadn't "proved the mold". (Despite the smell and becoming increasingly more and more ill).
Later that night I opened the futon that had supposedly been made as per my order (I had asked for it to be a little thinner than the regular ones). I measured the foam core. I found that it actually was missing more than 1/3 of the foam that should be there as per the order. (This is the foam in between the outside stuffing. ).
I have no confidence that there aren't invisible mold spores in the futon, as well. And In their factory. (Or that they even used the right foam)
Things in my apartment, clothes etc all began to smell like that mold on the futon. I finally had to move to a hotel until they would get the tatami mats. They're refusing to acknowledge that they made a mistaken with the futon at all
I finally had to pay for a professional mold removal company to come and do a cleaning ~$3500. But even after, the smell and mold dust that had spread never fully went away. I kept buying things, they would begin to smell like the mold and Id have to throw them away. I had to throw away all of furniture. Any of my belongings,especially that had been in the open purchase a $600 plus vacuum cleaner. And my allergies kept getting worse and worse.
To the point where later that year, being inside the apartment with the still mold spores and medical treatment caused my allergies to explode
I became allergic to all my clothes, foods (to the point where tap water would set me off), my bed, etc.
Even into 2022. It finally calmed down a bit when I went abroad and was not in the apartment with the mold. So I decided I couldnt go back to that apartment with any lingering mold dust.
My mom attempted to get even a partial refund. But they wouldnt at all. I think they were rightfully worried about lawsuits.
I would like the money back
I made a Yelp account just so I could let everyone know how terrible this was
Customer Reviews
11 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jana B
05/20/2024
Local BBB
BBB serving the San Francisco Bay Area and Northern Coastal California
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.