Business ProfileforStride Health, Inc.

I purchased a ****** health insurance plan on the Exchange (Covered **********) through Stride on 09/02/23, which became effective on 10/01/23. I received information from Stride, via almost daily emails throughout December, that the plan would not auto-renew and that I would have to initiate a new plan to maintain coverage. I chose to purchase a new health insurance plan for **** directly through ****** in December 2023. On 01/03/24, I was notified by ****** that I now have 2 plans with them and am being billed for both. ****** notified me that the 2023 plan I purchased through Stride was controlled by Covered ********** and would need to be cancelled through them. Stride never notified me of this fact. I called Covered ********** immediately to cancel the plan and was informed that they would not cancel the plan until 01/31/24 and that the monthly charge of nearly $1,000 for the plan would remain, due to a ********************* from Stride renewing my plan on 11/22/23. I called Stride and was informed that they have no knowledge of the reported transaction with Covered ********** on 11/22/23 regarding my plan, that the plan would of course auto-renew through Covered **********, and that they were simply "sorry" about the daily emails giving me false information about the renewal of the plan. I am requesting a refund of the amount I was billed on 01/02/24 for this plan that was apparently auto-renewed. This request of Stride is based on Stride not providing clear information regarding how to cancel the plan or who controlled the plan, Stride explicitly sending me repeated email communications containing false information about the auto-renewal of the plan, and (per Covered **********) an insurance agent of Stride initiating a renewal of my plan on 11/22/23 without my initiation or approval. I am also requesting that Stride no longer send false information regarding renewal of health insurance plans to consumers.