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Complaint Details
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Initial Complaint
04/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I advised the company of my complaint + full refund request (see below). Yes, that's my correct order. I don't have a video showing the product not working because I didn't download the application. As stated in my previous email, I don't feel comfortable downloading the application because about 95% of your previous customers have written reviews advising the application either doesn't work +/or there are bugs/viruses attached to the application. Therefore, I'm unable to use the product itself for these reasons. I believe that once all the bugs/viruses are fixed, I would consider ordering again. However, for now, I'm requesting a full refund. Thank you,************************* Their response: "we apologize that we won't accept any returns due to customers' wrong selection or change of mind."I sent them a payment in the amount of $70.86. I don't think it's right for them to continue to sell a product that the majority of their customers have verified the app to be downloaded to be able to use this product isn't safe to download. Plus, some customers are saying the app asks for access to files, phone, etc., that isn't pertinent. I would appreciate any help in getting this resolved. Thank you.Sincerely ************************* Sent from my ******** 5G Device Get Outlook for AndroidCustomer response
04/14/2023
I've attached the store info that was provided to me. Thanks.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.