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Find a Location

John Muir Medical Center has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.
    • John Muir Medical Center

      P.O. Box 44000. Department 44261 San Francisco, CA 94144

    • John Muir Medical Center

      PO Box 39000 Department 33512 San Francisco, CA 94139-0001

    • John Muir Medical Center

      1601 Ygnacio Valley Rd Walnut Creek, CA 94598-3122

    Business ProfileforJohn Muir Medical Center

    Hospital Supplies
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    John Muir Medical Center has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • John Muir Medical Center

        P.O. Box 44000. Department 44261 San Francisco, CA 94144

      • John Muir Medical Center

        PO Box 39000 Department 33512 San Francisco, CA 94139-0001

      • John Muir Medical Center

        1601 Ygnacio Valley Rd Walnut Creek, CA 94598-3122

      Location of This Business
      P.O. Box 44000. Department 44261, San Francisco, CA 94144
      BBB File Opened:
      9/25/2009
      Number of Employees:
      1
      Alternate Business Name
      • Muir Lab
      Business Management
      • Ms. Tamara Diaz, Lead
      • Ms. Katie McDonald, Patient Concern Liaison
      Contact Information

      Principal

      • Ms. Katie McDonald, Patient Concern Liaison
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/04/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On Feb 13, 2023, I was admitted for childbirth and requested an epidural. It was administered by **************, MD at 9:05am. Around 5pm, I started to feel sensations of pain. The attending nurse **************************, RN said it could be due to the position of my body. The pain became excruciating around 6pm, so the nurse summoned an anesthesiologist, whose name we did not register and cannot find in any records from JMH. Anesthesiologist checked the line and noticed that it was not connected to the feed in my back, and all of the liquid had been spilling onto the mattress. Rather than remedying the problem, the staff started placing blame on others. Then, the anesthesiologist quickly ran out and came back with a drug that he said should work quicker than the drug normally used. The drug was administered, but we have no record of it.I'd like to address a few very concerning issues:1. The new (additional) drug used unnecessarily increased the risk to me and my baby. This was not normal protocol, but rather a deviation made to remedy the errors made by the medical staff 2. The previous dose of epidural was improperly billed to my insurance provider, even though the medicine was wasted by being spilled into the mattress, rather than alleviating my pain. I underwent unnecessary pain and discomfort as a direct result of the errors made by the medical staff 3. There's no mention of this mishap in the charts. In fact, it appears the staff went out of their way to exclude all information related to the emergency visit by the second anesthesiologist. After requesting the full medical record from JMH, the incident appears missing altogether I developed an allergic reaction from epidural, which was documented by my delivery OB. I'd like to know all the drugs that were administered to me to figure out the culprit.I am requesting a prompt and thorough review of the events that transpired that evening. Attached is the record I received from JMH.
      Read More

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