Customer ReviewsforSuper.com

They are either scammers or do bait and switch on you. They lure you in with a cheaper room rate and when you try to process your booking (after putting in your private information and credit card number) they tell you that room rate is no longer available and try to sell you a higher priced room rate.

Hi *****,

We understand your concern regarding potential bait and switch tactics related to online rates. Rest assured that we are a reputable and genuine company. Our credibility is affirmed by our features in esteemed publications.

In select cases, the booking error may occur because your booking checkout expired (e.g., someone else bought the room etc). We want to bring to your attention that our system updates in real-time, and sometimes, due to high demand, rates may change, causing availability to be quickly snagged up by others who are also booking. To fix this, please refresh your page, proceed to the original hotel page and re-select the room of your choice. If the error persists, we recommend waiting a few minutes for the rates to refresh.

If the rates are sold out, we recommend exploring alternative dates for your stay or considering nearby hotels with available rates but please note that the hotel rates we offer are dynamic, subject to constant changes based on current demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations.

We trust this explanation brings clarity to the matter.

Charged me $1.97 for a trial subscription but put the fact it was not a free trial in tiny letters. When asked for a refund an hour after subscribing I was told it was non refundable even after I have never used the service.

Hi ******,

Thanks for taking the time to share your experience with our Super+ trial membership.

Please know that the Super+ trial membership is a promotional offer that allows users to experience the benefits of the Super+ Membership for a limited duration, which could be free or minimally priced. It was announced during your sign-up for the Super+ trial membership, as our process requires explicit consent from our users. During the trial period, customers will have access to all the benefits of Super+

If you cancel your Super+ membership before the free trial or promotional membership period has expired, Super will not charge you for the subsequent Super+ membership term. If you have a free trial or promotional membership and you cancel it, and your access to your membership benefits will end upon cancellation.

Our Super+ membership offers a variety of perks, including Cash Advance, Credit Building, and up to 10% Cashback on travel.

We're here to support your needs, whether you choose to continue enjoying these benefits or decide to cancel your membership.

For assistance, please call our Support team at ***************** or use the chat feature in your Super.com App for a convenient online cancellation. Note that online cancellations may not be available in all states due to regulatory restrictions.

Alternatively, you can initiate a chat directly from the Super.com App or website during business hours (8 AM - 7 PM) for immediate support.

For more info, please check this article: *****************************************

We hope this information has been clear and helpful. If you require any further assistance, please do not hesitate to reach out to our Support team: *****************************************

We're here to help!

They charged me a higher rate Than when I received my bill at hotel and would not credit the difference.Please lest people know they are not giving you best rate!They charge higher than hotel rate

Hi *****,

Thanks for taking the time to share your experience with your stay. Please know that our hotel rooms are secured through various partners, as well as wholesalers, enabling us to offer competitive rates. What sets us apart is our access to exclusive deals.

While the hotel may provide you with a folio for your records, the invoice you received at the time of booking serves as the accurate documentation detailing the breakdown of your charges for the purchase.

The price on the folio is not the retail price for the customer but rather what the hotel negotiates with our travel suppliers. They add their fees to us, and we add a small margin to cover the costs associated with running a business. We're proud of having the lowest prices around saving you money on hotels so that you can spend more on the rest of your trip!

For more information, please check this link:
*********************************************

We hope we have clarified your doubts and concerns.