Business ProfileforGinger.io, Inc.

****** sent a mass email to employees of my husband's company saying that their services were covered for employees and their dependents. When I signed up for the app, there was no information anywhere about what was or wasn't covered through the employer sponsored plan - I looked everywhere to be sure that I wouldn't be charged for any of the services on the app. Given that the original email stated "mental healthcare" was covered by the employer (and included video-based therapy as a service) I assumed that, well, services were covered by the employer. I searched the app and website for any indication that this was not the case and found nothing. After 3 VERY unsatisfactory "therapy" video sessions I was charged $180 because they had billed my insurance and I had a $60 copay for each session. I was never told that my insurance would be billed and was still operating under the notion that mental healthcare services are covered by my husband's employer (per ******'s email). Upon reaching out to them, they admitted that they had not provided me with enough information about what was covered under my plan and should have told me that my insurance would be billed, but did not. Their initial email was false advertising and they intentionally withheld further information about my plan coverage to make money.