Business ProfileforTaskRabbit, Inc.

Yesterday, a yard work **************************, was an hour late to a task. When I asked when I could expect him, he suggested a family emergency arose and he'd send two other crew members over. He suggested he was sorry about the delay but he'd give me "two for one!" His partner and another man arrived with broken equipment. After an hour of repair, they worked for approximately three hours. At the completion of their work, the ******** wife suggested that the pay would be for two people. When I shared what her husband had suggested, and that I would pay the agreed upon amount, she said that was not aware of this conversation and wanted me to compromise with her. She continued to tell me, "this isn't right. I guess I just won't get paid for the day." The original ****** then messaged and suggested he needed to talk on Zoom or on the phone, which is a breech of policy. He said that the two for one offer only pertained to the first two hours of work. He discontinued the conversation and charged me for six hours of work. The greatest issue is that the complaint I filed was not followed up with by TaskRabbit. All lines to TaskRabbit **************** were off during the business day. I was left to pay this person an amount that was not agreed upon with no recourse. All necessary information is in the chat and yet I still cannot receive support for this matter. I do not want others to fall for fraudulent behavior that is backed by this company. When taskers can charge any amount they choose and then change terms without sharing this with clients, this becomes problematic.