Business ProfileforErgeon

Save yourself time and money by not using this company. - My 1-2 day installation took 4 DAYS (after I had expressed to the project manager that our neighbors were concerned about the amount of time the fence installation would take and received NO RESPONSE to my email asking how long it would take to install the portion of fence along that side of the property it was only upon conversation with the installer on the day he showed up that it was communicated this side of the fence would not be completed within the 1-2 day timeframe).- The installer had to come out again the following week to add springs to the gates because it was NOT COMMUNICATED at the time of installation (by either Ergeon or the installer) that our gates were too heavy for self-closing latches.- I was originally offered only $30 and finally received half my expected discount ($~140) for using my own latches despite the fact that the difference using their online fence calculator was double what I was offered. I was told by the ** that this was not how they calculated the prices (funny - that was how the original fence was priced out for me).- Despite providing several photos of the fence DURING and IMMEDIATELY FOLLOWING construction clearly showing gaps between the boards in my fence, I was told repeatedly by the ** that this was due to board shrinkage and did not mean that by fence had been built that way. I also spoke with his supervisor who assured me he understood my concerns and would look into with (with, as expected, no follow-up). Despite being allegedly focused on customer satisfaction, they are anything but. In addition to their inability to communicate in a timely manner and refusal to even believe me that I wasn't fabricating my complaints about my new fence, I expected to see a total discount on my bill from my complaints above totaling over $700 and am instead settling for $400 because I am completely at my wits end dealing with this company.