ComplaintsforVerbling, Inc.
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Complaint Details
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Initial Complaint
06/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a credit card purchase for a batch of 5 language lessons from Verbling. I then chose a teacher and scheduled the lessons. The teacher then canceled all the lessons manually, effectively refusing me service. The decision to cancel the lessons was made by Verbling's teacher. The problem is that I cannot apply the purchase credit to lessons with another teacher without spending more money due to idiosyncrasies in Verbling's system. Verbling has admitted this in email messages to me. I do not wish to incur further charges because of a situation which was not caused by me. I requested a full refund from Verbling, and their support representatives have refused to issue this refund.Therefore, my original purchase is unusable unless I spend more money. This situation is both unfair and a bad business practice. Given the situation, I want a full refund of my original purchase price. After receiving this refund, I intend to delete my account with ********************** and let the matter drop. I respectfully request your assistance in convincing the Verbling company to issue a refund to my credit card so that this matter can be quickly concluded. Thank you.Verbling account: ****************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.