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Business Profile

Leather Goods Manufacturers Supplies

La Rosa Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Leather Goods Manufacturers Supplies.

Complaints

This profile includes complaints for La Rosa Design's headquarters and its corporate-owned locations. To view all corporate locations, see

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La Rosa Design has 3 locations, listed below.

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    • La Rosa Design

      2355 Verna Ct San Leandro, CA 94577

    • La Rosa Design

      2355 Verna Ct San Leandro, CA 94577

    • La Rosa Design

      1145 Revere Ave Ste B San Francisco, CA 94124-3433

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and payed for a swingarm bag on jan 6th. I have not received the bag. I talked to *** 10 times and was told the bag will ship next week. I was also told it shipped and you will get tracking information with in a day or so. The last time I talked to him he claimed the spikes for the bag were on back order. This guy is a liar. Do not buy anything from this company. I have called and got no answer more times than I can count. This company will rip you off. I'm not going to give up. I will get my bag or my money one way or another. I hope this can be resolved peacefully. Unfortunately that is 100 percent up to la rosa design. Please do not buy anything from this company. They need to be out of business.

    • Initial Complaint

      Date:11/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov. 8, 2022 ****** advised me by email to return a seat that I had purchased. There were issues with the pan and the threads and they stated that they would repair the seat. The seat was delivered to them via *** on Nov. 28, 2022. It is now Nov.2. 2023 and I am still waiting for the seat to be returned. Phone calls and emails are unanswered, and the only response I ever got from the online chat (which is now no longer functional) is that they would look into it and get back to me. They have never contacted me, and have had my seat for a year now.

    • Initial Complaint

      Date:11/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on 8/5/2023 an item described on their website as in stock. Paid $241.23. Credit card statement attached to this case Several calls, emails and excuses for the delay. Still no item. Requested a refund via email 10/16/23 and also left a voicemail at their business phone number, still no reply.

    • Initial Complaint

      Date:11/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 15, 2023 I ordered a side swing arm saddle bag, tool bag and blanket. On August 29 I was told the product would ship the following week. It is now November 1, 2023 and cannot get anyone to respond to my many calls/emails. I am not happy with the company and will never use them again. All I want is either my product or my money back.

    • Initial Complaint

      Date:09/25/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An order was placed in excess of $300 dollars for motorcycle bags on 8/11/23, and according to the website would ship within a 14 business day window. After 14 business days I contacted the company for an estimate of when the bags would ship, as I had not heard anything from the company except that the order was awaiting shipment as posted on the website in regards to my order #*****. I purchased these bags for a motorcycle trip I was taking and gave myself over a month window to receive them. On 9/1/23 I heard back that they were to ship my bags the following mid week, which would have been 9/5 to 9/7. The bags never shipped and I reached out to the company several more times and heard nothing. On 9/14/23 I emailed the company saying that if they werent going to ship my bags that day or the following day 9/15/23, that I would just cancel the order and ask for a full refund. They were unable to fulfill my order in the time they stated on their website, and in time for the trip I required the bags for. I asked for a full refund on 9/14/23, 9/20/23, 9/21/23, and 9/22/23, and have heard absolutely nothing from the company. On their website for my order it still just says awaiting shipment. It is now 9/25/23, well over a month since I ordered these bags. I need my money back.

    • Initial Complaint

      Date:08/25/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the items listed below on June 6, 2023 (Item # *****). My credit card was charged for the items (total of $338.97), however I have not received my merchandise. I've e-mailed and called several times without being able to reach anyone. I'm very disappointed with the service and lack of communication. This is depressing! Here are the items ordered:1 x Solo Seat Spring Shocks with Bolt On Tabs 1 x La ********************* Chopper Bobber Custom 16" Bad A** Solo Seat - Black with Antique Brown ********* Inlay

      Business Response

      Date: 08/29/2023

      This customers order was a customer order. The products will be

      shipping mid next week

      Thank you

      Customer Answer

      Date: 08/31/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3rd of May this year I ordered a motorcycle seat from La **** corp and was advised that it was not in stock and would take a couple of weeks to ship. 4 months after with no response to any of my messages or emails which would have taken seconds to write, I decided to cancel the order which was responded to straight away. Again after several messages I have still not received a refund.

      Business Response

      Date: 08/24/2023

      Customer ordered a custom seat which we need to manufacture to the customers specifications. We can not cancel custom order as we can not sell the item that is custom. We do not and can not stock custom seats 

      Customer tried to cancel after the seat was manufaxtured

       

      Customer Answer

      Date: 08/24/2023

       
      Complaint: 20504894

      I am rejecting this response because: I have still not received my order or been contacted regarding a delivery date. I will be very happy to have the seat as I know they are excellent quality. Some communication re delivery would be nice 

      Sincerely,

      **********************************

      Business Response

      Date: 08/31/2023

      Customer knows the seat is shipping to him. We even sent photos of the seat. We will not respond again. He will receive the automatic generated response. 

       

      Customer Answer

      Date: 09/01/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **********************************

    • Initial Complaint

      Date:07/26/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 12, 2023 I placed an order for a wallet using LA Rosa Designs online ordering system. The cost for the item was $39.99, and shipping was calculated at $10.49. The total for my transaction was $50.48, which was withdrawn from my bank account on 5/15. To date, I have received no merchandise, no refund, and minimal communication about my order status.I should note, the only communication that has taken place happened in June when I used the "help" button on the website. Someone responded to me and told my they were looking into the matter. They responded and said my order was new (more than a month had passed) and they should be able to ship in the next few days. Nothing ever came of it.I've called and left a voicemail message requesting a refund. No response so far.

      Business Response

      Date: 08/02/2023

      Customer has been refunded through their processing account

    • Initial Complaint

      Date:07/18/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 2, 2023 I placed an order of approximately $400 with this company. I never received the product that I ordered and they will not communicate with me. They do not answer phone calls or e-mails, and they wont return any messages. They also have not refunded my money after numerous requests to do so.

      Business Response

      Date: 08/12/2023

      The customer knows and we have communicated with them The order is shipping the following week

      Regards

      Customer Answer

      Date: 08/13/2023

       
      Complaint: 20339075

      I am rejecting this response because: I have received no communication from this business. They refuse to answer or respond to phone calls or e- mails. Their response is a blatant lie. They have given this response to others who have complained and they have received nothing. This man is a thief. If does not have my item he should refund my money.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:06/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a motorcycle saddle bag, directly from the company's website and paid via their online PayPal system. The order was placed in March 2023, the only correspondence I received was an emailed paid receipt with "awaiting shipment" status. After calling and emailing to get updates I have yet to hear back. It's been almost 4 months. I requested to cancel and refund, still no response.

    La Rosa Design is NOT a BBB Accredited Business.

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