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Complaint Details
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Initial Complaint
07/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
this company acted as a loan company and stole my information.Initial Complaint
03/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In September of 2019, I took out a small loan of ******* with Aura. Everything was fine, because they would automatically take out my payments from my checking account. I have one last payment to make, to be done paying. My last payment made was in December 2020. Aura switched to SST. SST sent my account to SRA. I have not had luck making my last payment to them, and everytime I call, they can't find me in the system. It has ruined my credit, and I'm in collections for a payment I can't make due to them, not finding me in the system. All I get is representatives making me call different ***** numbers without a solution.Initial Complaint
03/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In September of 2019, I took out a small loan with Aura, for ****. Everything was going well. The monthly payments were taken out of bank account automatically. Aura then transferred their clients to SST. A different entity. I have payed most of my loan back, but the auto payments stopped bein taken out since December of 2021. I keep getting texts and e-mails, saying I'm over due. I have called the company several times, they can't find my account for me to make my last payment. It has ruined my credit, and it has me in collections. I've tried countless times to get this matter taken cared of, but they seem to not have me in their system. Still, their texts and emails don't stop coming in, putting me as delicuent.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.