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Business Profile

Loans

SmartBiz Loans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Smart biz plans collected loans in my business name and applied for multiple without notifying me. They were even awarded a loan in my name.

    Business Response

    Date: 11/05/2024

    Thank you for bringing this matter to our attention. Based on our records, we do not show any loans being processed in your name or for the contact information you provided. 
    To investigate this further, please reach out to us directly at *********************************** A member of our team can review your account in detail. 
    Thank you for the opportunity to address this matter, and we appreciate your patience and understanding.

  • Initial Complaint

    Date:10/14/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Loan number - ******* I filled for a loan on-line through SmartBiz Loans. I contacted them several times for updates on the status of processing multiple times. Responses were not provided and the loan was not processed. After some time, I no longer needed the loan but they had all *************** financial statements and paperwork that I requested to be destroyed seeing nothing at all was done and NO COMMUNICATION or decision was ever made.I reached out to them and requested that my paperwork be destroyed but they are ignoring ***********. This company is a fraud and a scam. They request all your financial documents during the pandemic and then you do not hear from them ever again. All emails were ignored requesting updates and then later destruction of *************** financial documents was also ignored. SmartBiz Loans has NO authority to share my documents with any third party for any reason at anytime.

    Business Response

    Date: 11/05/2024

    Thank you for reaching out. Please visit our Privacy Policy to see how SmartBiz Loans handles Personal Information. Additionally, the Privacy Policy details how to submit requests, such as Requests to Delete, under the California Consumer Privacy Act (CCPA). If you have additional questions, please reach out to ************************************************************
    Thank you for the opportunity to address this matter, and we appreciate your patience and understanding.

  • Initial Complaint

    Date:09/02/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I was partner for sbabizloan and I have entitles to PPP loan commission. They not paid it or respond to my email Need help from BBB Thank you

    Business Response

    Date: 11/05/2024

    Thank you for reaching out, and we apologize for any inconvenience regarding your commission payment. Our records indicate that your partnership manager connected with you on September 2, 2022, to resolve the issue and confirm payment. We hope this addressed your concerns, but if theres anything further we can assist with, please feel free to reach out.

  • Initial Complaint

    Date:07/08/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They make a payment to my bank account that has been closed. i want my $4167 loan sent to another bank account

    Business Response

    Date: 11/05/2024

    Thank you for reaching out to us regarding your loan disbursement. Based on our records, the bank account information we used aligns with the details you provided and signed off on in your loan documentation, which includes the "Borrower's Authorization to Deposit Loan Proceeds."

    Typically, if funds are sent to a closed account, they are either rejected by the bank or returned to the sender. We recommend reaching out directly to your bank to confirm the status of the transaction. If the funds were not received, your bank should be able to clarify whether the transfer was rejected or redirected, and they may provide guidance on the next steps.

    Thank you for allowing us to address this matter, and we appreciate your patience as we work to resolve it.


    Customer Answer

    Date: 11/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

SmartBiz Loans is NOT a BBB Accredited Business.

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