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Find a Location

The Athletic Media Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Athletic Media Company

      332 Pine Street - Floor 9 San Francisco, CA 94104

    • The Athletic Media Company

      525 Market St Ste 3000 San Francisco, CA 94105-3351

    Business ProfileforThe Athletic Media Company

    Media Consultant
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.16/5stars

    Average of 32 Customer Reviews

    Customer Complaints

    88 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    The Athletic Media Company has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Athletic Media Company

        332 Pine Street - Floor 9 San Francisco, CA 94104

      • The Athletic Media Company

        525 Market St Ste 3000 San Francisco, CA 94105-3351

      Location of This Business
      332 Pine Street - Floor 9, San Francisco, CA 94104
      BBB File Opened:
      9/26/2018
      Years in Business:
      23
      Business Started:
      12/10/2000
      Number of Employees:
      1

      Customer Complaints

      88 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/24/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      I clicked on a banner in "The Athletic" app which advertised 70% off an annual subscription, a price that was enticing to me. Without this promotion, I would not have purchased the service. I clicked on this link directly, and was shown an invoice for $21 before taxes and fees. I clicked purchase on this, only after it completed did it show my ****** account had been charged the full $75 with no discount applied. At no point did anything indicate that I was not eligible for the promotion. At no point until the sale was complete was the $75 total shown.Assuming this had been an honest technical error, I contacted their support immediately and asked them to honor their sale price. Support from The Athletic told me that I was never eligible for any sale, that there are no refunds available, and that The Athletic will not honor anything relating to the price reduction, effectively calling me a liar multiple times and saying unless it pops back up on my app that the 70% sale is available, they will do nothing (it won't pop back up because now I'm a subscriber). I asked multiple times to be escalated to her manager and she refused. It looks like I am far from the only consumer to be scammed by The Athletic this way. The business is clearly engaged in fraudulent promotions as a sales tactic and should be investigated for such.
      Read More

      Customer Reviews

      32 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tyler H

      1 star

      03/16/2024

      Garbage company. **************** They ban people for no reason and dont give you a reason, but theyll continue taking your money. They might even charge you twice a year and not refund you for their mistake. Its not surprise theres not a single positive comment about this trash. Having a 1.14 rating is comical and sad. Just fold the company, they deserve to be shut down.

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