ComplaintsforLoanSnap
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/30/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We closed on a home equity loan with LoanSnap on 11/1/2023. They have yet to fund the loan and will not tell us when the loan will be funded. For the last almost 30 days they have given us the run around. The title company last communicated with them on 11/9/2023 and were waiting on funds. We are almost to the point where we want the whole transaction cancelled.Initial Complaint
01/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
December 16th, 2021 I was advertised a refinance rate, with LoanSnap via Lendingtree.com, that was lower than my current mortgage. I spoke with a sales **** ************************** that charged a $200 good faith fee. He guaranteed $500 that the loan would close in two weeks. Though vocalizing my hesitance I went through with the application process. We provided all requested documentation within 24 hours of the requests. We were approved. An appraisal was completed. Our homeowners insurance information was transferred to LoanSnap. Then I did not hear any update from LoanSnap until January 19th after their Loan Estimate guarantee expired. I requested an update daily. A new rep stated they changed their mind about my approval. The rep was unaware of my attempts to get information. There has been no refund of good faith fee. No $500 penalty paid for the more than two week guarantee. I requested, in writing, my reason for rejection and have not received that either. It seems as if LoanSnap did not want to fulfill their advertised promises. I have documentation of all contact, estimates and documents provided.Business response
02/02/2022
Hi *****,
We take all feedback seriously, and your feedback helps us to continually improve our processes and deliver a better service.
We are sorry that you did not have a positive experience with us and that your loan was not approved.
Unfortunately, the $200 fee is non-refundable if the appraisal is completed.
******** to learn more about your experience with us and how we could have served you better. Please contact us at ********************************* to discuss.
Thank you,
LoanSnap **************** TeamCustomer response
02/03/2022
Complaint: 16680248
I am rejecting this response because:The fee was never disclosed as non-refundable. In fact the opposite was promised along with a $500, 2 week close guarantee that was also not fulfilled. LoanSnap has not been honest this entire experience and has cost my time and money with no return.
Sincerely,
*******************************Business response
02/09/2022
Hi *****,
We are truly sorry you had an unpleasant experience. However after review, I would like to draw you attention to the good faith deposit document which you accepted.
Thank you,
LoanSnap **************** TeamCustomer response
02/15/2022
Complaint: 16680248
I am rejecting this response because: the good faith agreement was not disclosed in the call. I was told the $200 was completely refundable. Loansnap made changes to my homeowner's insurance policy and took my funds. They now refuse to fulfil the promises made to get my business.
Sincerely,
*******************************Initial Complaint
01/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
01 /16/2022 Loan number LSO66274 This is not my first time having an issue with responding or acknowledging my inquiries We have impounded account for insurance and property taxes Received notice of non payment of property taxes Now we have late charges and possible hit on our credit reference Want to know if they are going to pay it ? If we pay both October and April at the same time how do we get our money back Taxes are for our residence ********************************************************************* They are absolutely horrible. Never return calls, they don't answer emails and once I held for over an hour and then they hung up on me. This is extremely stressful.Business response
01/21/2022
Thank you for sharing your experience with us.
We are sorry for the inconvenience that this has caused you.
As you know, our team reached out to you this week to assure you that all of the taxes and interest have been paid.The person you were trying to reach before is no longer with LoanSnap, so we have provided you with contact details of another representative who can help in case you need assistance in future.
We will be in contact with you again to ensure that the documentation that you are expecting has arrived, and to answer and additional questions or concerns you may have.
In the meantime, dont hesitate to reach out to us if you need anything else.
Thank you,
LoanSnap **************** Team.Customer response
01/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** And *********************Initial Complaint
09/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was Snapchat nomaly then my account got locked and asked me to verify my phone number I couldn't verity because i lost access to my number, I didn'T do anything wrong and I didn't violate Snapchat rules, I contacted Snapchat Support to help me but they didn't reply to me My Snapchat Account ox My ************************* Snapchat Support Ticket ID: ********* Please do not include any personaly identifable information, including account numbers or social security numbers, when you tell us about your problem or in your desired outcome my Snapchat Account alseeh_studio my Email ************************* Snapchat Support Ticket ID: ********* Please help l wart Snapchat to uniock my Account Account username alseeh_studio Email: ************************* Help me get back me Snapchat Account pleaseBusiness response
09/23/2021
This complaint is for a different business - Snapchat.
We are not affiliated with Snapchat in any way.
Thank you,
LoanSnap Customer Support.
Initial Complaint
09/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was Snapchat nomaly then my account got locked and asked me to verify my phone number I couldn't verity because i lost access to my number, I didn'T do anything wrong and I didn't violate Snapchat rules, I contacted Snapchat Support to help me but they didn't reply to me My Snapchat Account ox My ************************* Snapchat Support Ticket ID: ********* Please do not include any personaly identifable information, including account numbers or social security numbers, when you tell us about your problem or in your desired outcome my Snapchat Account alseeh_studio my Email ************************* Snapchat Support Ticket ID: ********* Please helpBusiness response
10/04/2021
This is a complaint for a different company.
We are not affiliated with SnapChat in any way.
Thank you,
LoanSnap **************** Team
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.